Department Clerk - Fire and Security Services - Casual 2024-8609

Summary of Duties
This position will directly report to the Manager, Security Services. 

The following are duties specific to each department:

Fire and Security Services:  
•    In addition to a regular schedule this position will provide comprehensive support to the photo ID clerk in CG03 for cross coverage unplanned absences and vacation.  
•    Provide photo ID service on site at the Security Office CG03 for all Sunnybrook sites in a timely manner  
•    Print and document id badges in the photoid software and Security access software
•    Adds and deactivates security ID access.
•    Assigns lockers to staff. Maintains accurate documentation.  Audits locker rooms every 6 months and when required.
•    Provides outstanding customer service by ensuring all customer enquiries and requests are promptly acted upon
•    Other duties include leading special projects and assignments
•    Keeps inventory of assigned photo ID, expiry of ID and restricted access.
•    Provide and generate monthly billing to security services

Qualifications/Skills
•    Post-secondary Diploma / Degree in Business or other related field required.
•    Prior work experience with security systems, photoid software.
•    Prior work experience with trainee database 
•    Proven ability to trouble shoot server errors, and security systems independently with minimal direction and supervision. 
•    Demonstrated proficiency with Microsoft Office (Word, Excel, and Outlook)  mandatory
•    Demonstrated organizational skills and ability to establish priorities meet deadlines and work within tight timelines with attention to detail.
•    Demonstrated experience in a customer service environment required
•    Demonstrated effective critical thinking and strong problem solving skills
•    Ability to work effectively in a fast-paced environment with frequent interruptions
•    Demonstrated accuracy and efficiency required
•    Typing 40 w.p.m. or keyboarding of 106 net keystrokes/minute 
•    Effective verbal and written communication skills