Bilingual Customer Care Agent

Accenture

Fredericton, NB

Number of positions available : 1
Salary To be discussed
Full time
Published on February 6th, 2025
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Starting date : 1 position to fill as soon as possible

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Description

THE WORK: Join our dynamic team and embark on a journey where you will be empowered to perform independently and become an SME. Required active participation/contribution in team discussions and contribute in providing solutions to work related problems. Let's shape the future together!

Log customer requests, troubleshoot, and document to ensure accuracy.
Monitor and track incident resolution within the Service Level Agreement.
Develop and maintain knowledge of customer and customer-specific business environment.
Identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.