Customer Service Representative- Technical Helpdesk

Positions Based in St.Catharines, Ontario

What can you expect from us?

Here are a few benefits you can expect when working with an exceptional team at Accenture:

• Competitive hourly rate ($19.23 base to start)

• A comprehensive total rewards package that includes health and wellness benefits (for you and your dependents), parental leave, paid personal time off, and retirement plan options.

• Sign-on bonus of $1,000.

• Shift premium for hours worked after 9:00pm, 7 days a week.

• Possible Language premiums of $4/hour for bilingual customer inquiries via email, and/or calls. The language premium program is market driven and Accenture may amend, change, alter or discontinue this program at any time as market conditions warrant. To be eligible for the language premium, skilled individuals need to receive a passing score upon completing the standardized Accenture language testing and must be successfully staffed in the bilingual queues.

• Full-time positions scheduled between 35 and 44 hours per week.

• Flexibility to select your assigned schedule every month based on your performance.

• Annual salary increases based on performance.

• Recognition for individual contributions.

• Spacious workstations with updated technology platforms and equipment.

• Supportive environment for individual success and self-development through online courses.

• Professional development including comprehensive paid training from 2 to 8+ weeks upon hire.

• Extensive post-training coaching and support.

• A sense of community! We pride ourselves on our inclusive, open, and engaging work environment with many active ERGs to participate in or support.

• Ongoing opportunities to give back to the community supporting local causes and volunteer efforts.

• NOC Code: 64409 (Teer Category 4)

As a valued member of our team, you will have the opportunity to make a positive impact by:

• Engaging with customers through tickets to provide exceptional support.

• Using your technical expertise to troubleshoot and resolve customer issues remotely, ensuring a seamless experience.

• Proactively identifying opportunities to enhance our systems and technologies, driving efficiency and innovation.

• Collaborating with cross-functional teams to propose innovative solutions and improve the overall customer experience.

• Seeking feedback from customers to identify areas for improvement and implementing necessary changes.

• Sharing your technical knowledge and expertise to influence and persuade others. Following best practices and industry standards to deliver high-quality work.

• Continuously improving your skills and knowledge to stay ahead of the curve and exceed customer expectations.