Deskside support Engineer

ARE YOU READY to step up and take your technology expertise to the next level
There is never a typical day at Accenture, but that’s why we love it here! This is an extraordinary chance to begin a rewarding career at Accenture Technology. Immersed in a digitally-compassionate and innovation-led environment, here is where you can help top clients shift to the New using leading-edge technologies on the most ground-breaking projects imaginable.
Immerse yourself in a supportive ecosystem that values your individuality and encourages you to innovate, ideate and disrupt. We recognize that it's the diversity of our people that makes us stronger, smarter and more effective as a team.

We are: Accenture Cloud First - Infrastructure Engineering
Accenture is a leader in cloud transformations working with AWS, Azure, Google, and private clouds such as VMWare. The formation of Accenture Cloud First, with a $3 billion investment over three years, demonstrates our commitment to deliver greater value to our clients when they need it most. Our Cloud First multi-service group of more than 70,000 cloud professionals delivers a full stack of integrated cloud capabilities across data, edge, integrated infrastructure and applications, deep ecosystem skills, culture of change along with a deep industry expertise to shape, move, build and operate our clients’ businesses in the cloud. To accelerate our clients’ transformation leveraging cloud, we combine world-class learning and talent development expertise; deep experience in cloud change management; and cloud-ready operating models with a commitment to responsible business by design - with security, data privacy, responsible use of artificial intelligence, sustainability and ethics and compliance built into the fundamental changes Accenture helps companies achieve. Our services cover the full spectrum of client needs, from strategy to service management, device-to-cloud networks, workplace solutions, and more.

Today, more than ever, companies need to operate and compete at an unprecedented speed and scale as industries are reshaping beneath them. This means innovating faster, creating new revenue streams, deriving more insights from data - and from the edge - and interacting differently with their customers, partners, and employees. Choose Accenture and make delivering this kind of innovative work part of your extraordinary career.

The Work:
Our client is a leading energy infrastructure company, known for operating natural gas and oil pipelines, along with power generation and storage facilities. The role of the "Level 2 Deskside Support Engineer" is pivotal in maintaining our reputation for world-class service and support. This position involves direct interface with clients and a significant contribution to our operational team, ensuring seamless support for a large and diverse user base.

Responsibilities

• Provide comprehensive troubleshooting and technical support to end-users, encompassing end-user devices such as PCs, tablets, and mobile phones.
• Field help requests courteously, documenting essential user information and issue details.
• Prioritize and manage problems effectively, escalating to senior technicians as needed.
• Utilize diagnostic tools for efficient troubleshooting.
• Ensure thorough follow-up post-resolution, maintaining high service standards.
• Support diverse aspects of incident management and high-value services, focusing on customer experience.
• Contribute to the team's diverse and inclusive culture, adapting to different challenges and interactions daily.