COS Payroll Programmer, Bilingual

ADP is hiring a COS Payroll Programmer, Bilingual

• Are you looking to grow your career in an agile, dynamicenvironment with plenty of opportunities to progress?
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

As a COS Payroll Programmer, bilingual, you'll help our clients leverage ADP's exceptional business solutions so they can focus on what matters most to them - growing their business. You’ll be partnering with associates inside ADP or outside with our clients. You’ll work across all HR disciplines - management, benefits, payroll, risk management and compliance to deliver your human capital management expertise in an increasingly competitive global marketplace.

Every day, you’ll respond professionally and timely to clients regarding the use of P@W, TeamPay, and eventually WFN Payroll, Time & Attendance, HRB modules). You’ll complete complex projects for clients, such as calculation updates, special reports, and company setup or troubleshooting activities.

To thrive in this role, you must be comfortable working with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution. You are eager to learn and adapt well to change. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We serve over 1 million clients in 140 countries with over 63,000 associates worldwide. Thanks to the talent, commitment, and authenticity of our ADP associates around the world, we’ve earned accolades from some of the industry’s most respected thinkers for being one of the best places to work. To name a few, we have been recognized as a Greater Toronto’s Top Employer 2024 by Mediacorp Canada and a Best Workplace for Innovators by Fast Company. Learn more about diversity, equity, and inclusion at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

To learn more about careers in Client Service at ADP, visit:
https://jobs.adp.com/locations/canada/teams-roles/client-service/

What you’ll do: Responsibilities

What you can expect on a typical day:

• You are the go-to team. You’ll provide support to our internal and external clients, including instruction, navigation, troubleshooting, maintenance and evaluations to determine solutions and alternatives.
• Develop knowledge. You’ll continually upgrade your knowledge and skill base through a wide variety of available resources to ensure familiarity with appropriate statutory laws or legislative rulings that impact clients and learn future products and new tools as they are deployed.
• Problem-solver. You’ll respond to and resolve all incoming telephone calls and/or email inquiries from clients, delivering the highest level of client service within expected timelines. You’ll leverage resources to research and respond to client inquiries requiring guidance on how to address a wide variety of payroll, pay practice, payroll tax questions and statutory and regulatory changes.
• Exceed expectations. You’ll ensure proper, timely follow-up on assigned cases to ensure service level agreements and seamless client experience. You’ll build trust in ADP as a service provider. You’ll proactively seek ways to provide a better service experience for clients, recommending enhancements to products and support processes.
• Service with a smile. You’ll respond to & resolve all incoming telephone calls and email inquiries from clients, delivering the highest level of client service within expected timelines.

TO SUCCEED IN THIS ROLE: Requirements

• Knowledge of Mainframe/CCI Paytech)
• Experience with TLM/EZLM
• Minimum 3 years of experience in Payroll
• ADP Product knowledge in P@W and TeamPay
• ADP Product knowledge in Autopay and WFN is a bonus
• Strong MS Office Skills Word/Excel)
• Excellent client service and communication skills both verbal and written)
• English/French Bilingualism is mandatory.
• Ability to work anywhere from 8 a.m. - 8 pm EST.

*Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP’s headquarters and international sites.

Bonus points for these: Preferred Qualifications

• Ability to collaborate & work effectively within cross-functional teams.
• Ability to multitask, probe, analyze, and problem-solve.
• Detail-oriented and ability to follow through.
• Ability to work independently, be resourceful and be a strong team player.
• Strong organization, time management and prioritizing skills.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.