Description
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Air Canada is seeking an experienced, highly motivated and dynamic Technical Product Manager focused on providing overall system management services for Air Canada’s Aeroplan program. As a Technical Product Manager, you are expected to provide real world expertise in application service design, support, and delivery while we modernize and optimize our business solutions. This role requires collaboration with a diverse internal workforce and extended third party service providers to create the future business application support model for our world class airline brand.
These are exciting times for IT at Air Canada, with many major projects underway that will transform the IT landscape in the company. Air Canada is also investing in new technologies that will facilitate its digital transformation. This is a unique opportunity to work with state-of-the-art technologies and to contribute to the creation of the Air Canada of tomorrow.
This position will be reporting to “Manager, Application Development and Maintenance, Loyalty”
Responsibilities:
- Own the function of its applications, manage them as products, maximizing their reuse and evolvability.
- Participate in business planning, product roadmaps, and business strategy discussions.
- Build, sequence, complement the functional roadmap of its application portfolio by gathering priorities from various business stakeholders
- Responsible for providing technical direction necessary to design, develop, implement, debug, document and support Air Canada’s technology systems.
- Collaborate with quality assurance, business teams, business analysts, and developers to ensure user stories meet the definition of done
- Coordinate with solution architects and developers to validate the design/developed solution meets the user requirements.
- Works as a primary point of contact on story elaboration, grooming, and story acceptance
- Participate in capacity planning and all required POD-level Agile ceremonies
- Coordinate with other delivery teams to ensure dependencies are accounted for and enablers are properly prioritized
- Provide functional support on projects, issues and operational incidents, and can quickly assess the business impact of an issue or a gap
- Define and enforce technical standards for quality, maintainability, scalability, availability and security.
- Collaborate with management and stakeholders to define priorities for features and releases
- Develop business-relevant observability capabilities for their applications
- Accountable for the delivery and the maintenance of the functional documentation, both for the internal delivery and for the consumers of the applications
- Accountable for producing Root Cause Analysis on functional applicative issues and for making sure that the underlying application flaws are addressed
- Estimate gaps in new initiatives when there is no change of architecture
- Contributes to the inception phase of new initiatives and to the road mapping as a subject matter expert of his functional area.
Qualifications
- A relevant University degree/technical certification, and/or relevant experience commensurate to the role.
- 7-8 years of technology operations and design experience with technical leadership role or technical product owner or technical product manager, in a mission critical application environment, in a large enterprise IT organization,
- Experience in delivering and evolving overtime complex software products.
- Strong time management, organizational, planning skills
- Excellent communication skills, both verbal and written
- Strong technical background, around APIs, application back-ends and cloud-based environments.
- Innovative and creative with the ability to identify and document solutions to complex problems
- Very strong and detailed knowledge of Airline transportation as asset.
- Strong Experience with working in Agile methodologies, SDLC, Jira, Confluence, and Service Now
- Experience of working with Loyalty features; Accruals, Redemptions, Benefits would be an asset
- Experience of working on Postman (API), SOAPUI (XML), and Databases a strong asset.
- Knowledge of Message Platforms and in particular IBM MQ a strong asset.
- Experience with Serverless technologies in particular AWS Lambdas an asset
- Knowledge of Mulesoft will be an added advantage.
- Knowledge of sFTP/FTP (File transfers or MFT (Automated File Transfers and Message Brokers is an added advantage.
- Understanding of integration platforms and batch scheduling systems.
- Possess strong analytical, creative, problem-solving, and critical thinking skills. Detail-oriented team player.
- Curious by nature and eager to learn extensively in both technological and business environments of Air Canada.
- Passenger Service System or Loyalty System experience considered a strong asset, but not required
Conditions of Employment:
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Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
