Administrative Support II

Working under the general supervision and guidance of the Supervisor, Switchboard and Patient Information, this position is responsible to provide accurate general information to the public and staff over the telephone and in person at the Information Desks in various locations. As a first point of contact, this position serves as an ambassador for the organization, demonstrating professionalism and always exhibiting traits of courtesy, caring, compassion and respect. Essential functions of the position: Greets visitors to the site and provides appropriate information on patient location. Assists patients in determining the location of appointments. Provides directions both verbally and through the use of maps and communicates directions in a pleasant courteous manner. Employs effective communication skills, promoting and adhering to excellent customer service in every interaction regardless of who it is with. Consistently ensures that protected health information remains private and confidential, according to the Health Information Act (HIA) and Freedom of Information and Protection of Privacy Act (FOIP). Consistently follows Alberta Health Services Information Privacy and Information Security policies. Performs other related duties as assigned by the supervisor. Assigned duties will be a combination of above and may vary dependent upon site, role and shift. Physical requirements include the ability to push/pull patients presenting in wheelchairs, assisting with carrying patient belongings upwards of 20 lbs. This department has a work alone policy in place as many shifts are worked independently. AHS CARES - our values guide what we do as individuals and professionals every day.

As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program.

Completion of Grade 12 or equivalent.

Accurate typing speed of 40 wpm required and testing done prior to interview. Strong computer skills including proficiency with Microsoft Office programs (Word, Excel, Outlook) required. Minimum six (6) months recent customer service/public relations or receptionist experience required. Demonstrated proficiency in the English language, both written and oral required. Must have excellent communication skills as there is a high degree of interaction with patients and a variety of disciplines at all levels of the organization. Must have demonstrated communication and interpersonal style that support a service-oriented approach through attentive, pleasant, cooperative, sensitive and respectful interactions with patients, visitors, public and employees via, in person, telephone or written interactions. Ability to function effectively in a highly dynamic environment, including working under pressure, adapting and responding to changing priorities. Ability to work independently with minimal supervision. Able to work all shifts as operationally required.

Previous experience in an Information Desk role is preferred. Recent experience in a hospital environment is preferred.