Administrative Support III

As front-line reception for the Lethbridge Unattached Patient Clinic site, this role attends and assists patients and members of the public as they arrive and is responsible for answering multi-line telephone and directing calls appropriately. Included in the daily duties would be attending patients in Connect Care, booking and rebooking appointments as needed and navigating inquiries to the appropriate person. This position is also responsible for the maintenance /updating of medical records within Connect Care and running appointment reports. The main purpose of this role is booking and reception, however, this manages incoming referrals and books appointments for physicians and a nurse who works out of the Lethbridge Unattached Patient Clinic. This position will navigate incoming referrals as appropriate and consult with the RN when necessary to ensure timely access to services.

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Completion of Grade 12 or equivalent.

Experience working with Connect Care is required. Experience with Referrals Coordination, Schegistrar with Referrals Sub Role and Ambulatory Unit Clerk/Schegistrar.

Strong skills with Microsoft Office, excel and Outlook are required. Must demonstrate strong critical thinking skills and exceptional multi-tasking skills, including prioritization. Strong organizational skills and minute-taking skills. Must work well in a team environment and include good interpersonal skills, conflict resolution and team-building skills.