Administrative Support III

The Rockyview General Hospital Eye Clinic is a dynamic, high volume ambulatory clinic caring for over 33,000 patients per year. The Eye Clinic offers a variety of ophthalmic sub-specialties including oncology, glaucoma, retina, low vision, comprehensive, neuro-ophthalmology, cornea, adult strabismus, as well as an urgent eye clinic that operates 365 day per year. To support these subspecialties, we offer high quality, diagnostic testing including ultrasound, photography, visual fields and electrophysiology, to name only a few. As the Administrative Support III, you will carry out a variety of responsibilities, including booking clinic appointments and diagnostic tests, rescheduling cancelled clinics, and answering multiple telephone lines. You will work closely with other members of the administrative support team, ophthalmic technical personnel, nurses, and physicians, therefore excellent communication skills are required. The successful incumbent will be required to demonstrate proficiency in: multi-tasking/prioritization, stress tolerance and resiliency, promotion of a positive and respectful work environment, excellent written and verbal communication, attention to detail, professional communication with internal and external stakeholders.

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Completion of Grade 12 or equivalent.

Minimum 1 year experience working in an Ophthalmology Clinic in the last 3 years. Minimum 1 year experience providing administrative support in an outpatient/ambulatory setting within the last 5 years. Experience with booking and scheduling patient appointments, chart management including documenting orders, understanding of clinic workflow/processes, telephone etiquette and skills. 1-year previous experience working within EMR systems (preferably Connect Care). Current CPR required. Experience and proficient using the following Microsoft programs: Word, Excel and Outlook. To ensure your skills and qualifications are considered, please attach a resume and cover letter with your application.

2+ years of experience providing administrative support in an Ophthalmology clinic. Minimum 2 years’ experience providing administrative support in an outpatient/ambulatory setting within the last 5 years. Completion of Unit Clerk or Medical Office Assistant course. Completion of a Medical Terminology course. Health records management experience. Experience working within Connect Care scheduling appointment, working with pools, and work queues.