Administrative Support III

The University of Alberta Hospital is recognized as a leader in health care innovation. Here, we deliver extraordinary care to patients, supported by state-of-the-art technology and a team of dedicated healthcare professionals. As a member of the virtual monitoring team, you will observe and monitor patients from a remote location using video technology. You will recognize and respond quickly to behaviors that compromise patient safety by working cooperatively with nursing staff. Even though you are not in the same physical location, you are a valued member of the healthcare team. In addition to monitoring patients, your role as a working leader includes providing in-scope leadership to virtual monitoring attendants. The working leader is responsible for monitoring a live video feed of patients to ensure their safety and well-being. You will recognize activities that may result in harm and respond by communicating clearly and effectively with the patient using a 2-way audio device. If the patient needs immediate help, you will activate an alarm and provide concise information to the nurse. You are responsible for creating accurate and detailed records of observations, patient interactions and events in the electronic health record. The ability to complete equipment safety checks and basic equipment troubleshooting is also required. In addition to monitoring patients, you will act as a liaison between departments and be the first point of contact for customer service issues. Coordinating work assignments and providing orientation and training for new employees is also part of your role.

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Completion of Grade 12 or equivalent.

Prolonged sitting. Must remain alert at all times while monitoring patient activity. Client-centered approach. Attention to detail. Ability to prioritize work tasks. Basic computer knowledge and ability to use keyboard/mouse. Ability to operate a smartphone device. Ability to work with limited supervision. Teamwork/ability to work collaboratively. Ability to follow established protocols. Ability to read, write, speak, understand and provide verbal instructions in English. Ability to adapt/respond to changing priorities. Ability to solve problems. Ability to manage conflict. Coaching/mentoring.

Prior experience as a virtual monitoring attendant. Prior experience in a healthcare setting. Recent customer service experience.