Administrative Support IV

As a team member, this position is accountable for the day-to-day administration/operation of the security watch scheduling processes, including managing the data for reconciling invoices, as well as the reconciliation of the invoices. This position ensures that requests for security watches are triaged and documented appropriately. This position is the main point of contact for all requests for security watches and must liaise with the AHS clinical teams as well as the contract company providing the watch service. This position supports customers by providing scheduling reports, records and statistical information. The Security Watch Scheduler will also manage all incoming requests for working alone and all book on and book offs for security contract and AHS Protective Service staff, operates with independent judgment to make effective recommendations on types of security watches. The position works autonomously and requires extensive knowledge of the organization, and all the operations of the requesting areas and the Protective Services teams within. Key Responsibilities: Provide customer-oriented front-line scheduling services. Problem solves and prioritizes needs of areas on a regular basis with the customer managers/designates and following established process and protocols. Respond to all on demand and scheduled call requests from assigned units/departments. Update security watch scheduling system as needed to maintain current staffing and identify vacancies or missed coverage. Maintain accurate files and records, and files paperwork, provide routine reports as requested. Manage exception reports, identify errors, take corrective action and make appropriate adjustments as required.

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Some post-secondary education.

High level of experience with Microsoft Office and email required. Demonstrated telephone skills are required. 3 - 5 years’ experience in a customer service environment. Requires a high degree of customer service, problem solving, interpersonal skills and critical thinking. Must have demonstrated experience resolving complex client issues. Excellent command of the English language, both written and verbal is required; superior active listening and interpretative skills are required.

Experience in working in a unionized health care and/or 24/7 environment is preferred. Scheduling experience is preferred.