Administrative Support IV

Reporting to the Supervisor of Registration, Switchboard and Patient Information (RSPI) at the Canmore General Hospital, this Administrative Support IV Registration position is responsible for ensuring immediate access to patient information in order to facilitate healthcare treatment decisions. This position is responsible for interviewing patients and/or their family members in person or by telephone, to positively identify patients and obtain their demographic and financial information. In accordance with the Provincial Registration Standards and Practices (PRSP), this front facing position is critical in verifying, validating, and entering patient information into Connect Care accurately. This position consistently applies Positive Patient Identification during the registration process to ensure accurate record linkage, support safe delivery of patient care, and reduce identify theft. This position is expected to communicate effectively to provide exceptional customer service to the patients, staff, and the general public. Other responsibilities include but are not limited to: Interacts with all internal and external stakeholders Collects hospital fees for uninsured, out-of-country services, LTC accommodation fee’s/ Trust Accounts and patient chargeables. Point of Sale (POS) collection and cash handing Answer telephones/switchboard, and assists with wayfinding Train and mentor new clerks and students as required Ability to manage multiple tasks with frequent interruptions in a fast paced/high stress environment Maintain the integrity of patient records (prep, scan, verify & validate & auditing & remediation in Health Records Other duties as assigned in Records Management and Registration Departments

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Some post-secondary education.

Medical Office Assistant, Unit Clerk and/or Post-secondary education applicable to the position. Computer experience including: Connect Care, Quanum, Netcare, Person Directory, Client Registry, MS Office (Windows, Word, Excel, Outlook, MS Teams). Must be able to stand/sit for prolonged periods of time, be able to lift up to 25LBS. Medical Terminology, typing speed of 40 wpm (TESTS ADMINISTERED). One year Admitting/Registration experience in an Acute Care Facility within the last two years. Ability to work with minimal supervision. Ability to understand and communicate effectively in both writing and verbally in English.

Customer service experience. Experience in Health Records. Knowledge of the Release of Information Process. Preference may be considered for students who have successfully completed their practicum within HIRM or RSPI within an AHS facility.