Administrative Support IV

Under minimal supervision and within established guidelines, this position is responsible for a variety of clerical and booking functions that support the smooth and efficient operation of the Pre-Admission Clinic. The responsibilities and functions of the Clerk IV role include Processing clinic referrals checking for completeness of information and contacting respective Physicians to collate missing information; triaging and booking referrals through Connect Care; assisting with clinic/patient follow-up; completing correspondence/reports and using confidential patient information. Complex Scheduling of many providers in PAC is a constant workload and requires advanced skills to manage.

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Some post-secondary education.

Post secondary education (Office administration. Business Administration Diploma, or Medical Office assistant) required. Medical Terminology Course. Minimum 1 year experience as a Medical Office Assistant or Office Administration position in healthcare required (within the last 3 years). Demonstrated ability to problem solve, multi-task and work independently. Proficient computer skills. Candidate must be able to multi-task with adaptability to frequently changing demands in this busy clinic. Excellent written and verbal communication skills (including telephone etiquette). Requires extensive knowledge of scheduling multi-team members proficiently.

Experience in ambulatory/ Surgical Clinic care setting. Referral management experience. Booking experience. Proficiency with Scheduling. Proficiency with software programs such as Excel, PowerPoint and Microsoft Outlook.