Administrative Support IV

The Geriatric Mental Health (GMH) program is a dynamic group of 8 teams providing care to older adults with mental illness in the city of Calgary. Our program supports clients who live independently in their homes and clients who are living in LTC and Supportive Living Facilities. The 3 person GMH admin team is critical to the success of the program. The Admin team is a point of contact for clients, manages referrals, appointments and schedules, and is the base from which the clinicians can support clients to be as well as possible. Duties of the role include (but are not limited to): Act as point of contact for clients and partner services. Ensure client registration and discharge. File creation and management. Transcription. Creation of minutes, memos and information tables. Manage personal and medical information in accordance with privacy and confidentiality standards. Participates in Quality Improvement initiatives and program committees. Manage inventory of supplies through organization and ordering as required. Manage inventory of computers and phones. The successful candidate’s skills and attributes include Strong customer service skills including excellent verbal communication skills. Demonstrated track record of developing professional and effective working relationships with colleagues. Experience with transcription. Comfort with change and moving to new processes. Ability to work in a busy environment with multiple interruptions. Ability to work as part of a team and to act independently to accomplish tasks. Strong problem-solving skills and demonstration of initiative. Provide support to multiple sites, including driving to and from sites within the Calgary Zone.

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Some post-secondary education.

Completion of Secretarial or Unit Clerk course - including medical terminology - required. Ability to speak and write English fluently required. 2 years’ experience in healthcare secretarial or administrative role required. 2 years’ experience medical transcription in the last 5 years required. 40 words per minute typing required. This position has transitioned to Recovery Alberta effective September 1, 2024. By applying on this posting, if you are the successful candidate, you agree to and will become an employee of Recovery Alberta.

Connect Care training and experience are an asset.