Administrative Support IV

Join our dynamic team as an Administrative Support IV, reporting to the Supervisor of Registration, Switchboard, and Patient Information (RSPI). In this role, you will play a pivotal part in ensuring the timely and accurate creation and maintenance of provider templates, as well as the scheduling of patient appointments within patient care systems. Handling high volumes, departmental requests, and patient needs, you'll meet daily deadlines in alignment with Provincial Registration Standards and Practices (PRSP). As an Administrative Support IV, you will independently and collaboratively address challenges, exercising discretion and effectively managing workloads across multiple program areas. Your role extends to responding to operational issues and providing exceptional customer service. Effective communication with a diverse client group and stakeholders is essential to uphold our commitment to patient and family-centered care. Other responsibilities include but are not limited to: Manage various provider schedules and work in collaboration with program areas to build and maintain templates. Schedule initial and/or follow up appointments; rebook cancelled clinic appointments as requested by the department. Notify patients of appointment changes. Review of government documents and AHS forms. Point of sale (POS) collection and cash handling. Train and mentor new employees and students. Coordinate and maintain processes for the supported program areas.

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Some post-secondary education.

Medical Office Assistant, Unit Clerk Specialty and/or Post-secondary education applicable to the position. Minimum two years of experience within the past three years in an Admitting/Registration Department. Medical Terminology, typing speed of 40 wpm, phone etiquette, written and verbal English communication (Tests Administered). This position requires you to lift a minimum of 50 lbs. This position will require you to walk, sit, twist, and turn, as well as stand on your feet for the duration of your shift.

Experience in the following computer applications: Connect Care with Schegistrar and Template Builder role, Clinibase, eClinibase. Scheduler, Power Practice, Netcare/Person Directory, Client Registry, MS Teams, MS Office. Experience in patient appointment scheduling. Lead clerk experience.