Advisor - Emergency Medical Services Safety Plans

Alberta Health Services (AHS) is seeking a dedicated and systems-minded Advisor, EMS Safety Plans, to join our EMS Employee Programs team. This role plays a vital part in enhancing the safety and wellbeing of Emergency Medical Services (EMS) staff across the province by focusing on prevention and risk mitigation related to patient-to-worker harassment and violence. Reporting to the Program Lead, EMS Safe Workplace Culture, this position is responsible for the creation, management, and continuous monitoring of EMS behavioural safety alerts and plans. These tools help identify and communicate known risks, providing essential guidance to EMS practitioners on how to mitigate risk during interactions with patients. Your work will contribute to reducing the frequency and severity of workplace violence incidents. You will support AHS’ legislated responsibility to ensure all workers are informed about potential workplace hazards and how to eliminate or control them. Through collaboration, communication, and a systems-thinking approach, you will ensure safety information is effectively shared, maintained, and improved across all AHS EMS Zones. This is your opportunity to make a meaningful impact on the lives of EMS practitioners across Alberta. You’ll help build a proactive, informed safety culture while working in a collaborative, innovative, and supportive environment. If you thrive in a role that blends policy, people, and prevention, we want to hear from you.

A core part of this role involves building and maintaining strong relationships with a wide range of stakeholders. The Advisor may act as a representative of EMS Employee Programs on various committees and will collaborate with various stakeholders which can include EMS leadership, frontline staff and practitioners, law enforcement, contracted service providers, and Workplace Health and Safety. Effective communication and training are also central to the position. The Advisor will ensure safety risks are clearly and consistently communicated to EMS staff and will provide practical guidance on how to engage safely during patient interactions. They will also develop stakeholder communications to keep relevant parties informed and aligned. To ensure continued success and relevance of these initiatives, the Advisor will create and maintain strategies to evaluate the effectiveness of safety alerts and behavioural plans. This includes tailoring provincial violence prevention resources to reflect the unique realities of EMS work and culture, identifying barriers to implementation, and applying Just Culture principles and quality improvement methods to guide ongoing enhancements.

Graduate of an Alberta College of Paramedics approved Primary Care Paramedic (PCP) or Advanced Care Paramedic (ACP) program Current or previous registration with the Alberta College of Paramedics as a PCP or ACP. Minimum 5 years experience as a Primary Care Paramedic or Advanced Care Paramedic (can be combined and include experience as an Emergency Medical Responder). This position includes work that addresses and supports staff experiences of patient-to-worker harassment and violence. The incumbent must display strong mental resiliency and demonstrate proactive and continuous self-care practices, including maintaining professional boundaries to ensure mitigation of compassion fatigue/burnout.

Experience and understanding in the areas of patient safety, ethics, privacy, advocacy and patient care. Experience using MS Office programs including Word, PowerPoint, Excel, and MS Teams. In depth knowledge of AHS EMS system. Demonstrated ability to effectively communicate with patients, leaders, EMS staff, and allied agencies. Demonstrated ability to build relationships with healthcare professionals and other members of the community. Demonstrated ability to work with minimal direct supervision. Demonstrated ability to effectively provide and accept constructive feedback. Collaborative engagement skills. Strong written communication skills.

Post-secondary degree or diploma in Leadership, Workplace Health and Safety or equivalent. Project Management training. Change Management training. Experience with AHS e-record and Connect Care knowledge. Previous experience with other EMS special projects. Experience leading informal teams and working collaboratively with other EMS Zones or programs.