Care Manager

Reporting to the Executive Director of Primary Care and Chronic Disease Management within Primary Care Alberta, the Care Manager will be responsible for providing frontline operational leadership to both the Family Medicine Clinic at the Kaye Edmonton Clinic and the Family Health Clinic at Northeast Community Health Centre. Both clinics are known for their innovative approach to providing comprehensive primary care for people with complex needs. This could be any combination of chronic illnesses, mental health challenges and addiction along with social, economic or cultural factors that negatively impact health. The Care Manager works to provide clinical support, coaching and direction to staff as well as developing and maintaining strong working relationships with key stakeholders, community organizations, not for profit organizations, and PCNs. The position is responsible and accountable for making unit-level decisions and having direct leadership responsibility for contributing to the achievement of the goals of the clinic. This position will be part of Primary Care Alberta effective November 18, 2024. By applying on this posting, if you are the successful candidate, you agree to and will become an employee of Primary Care Alberta.

The Care Manager, as a member of the Primary Care Agency is responsible for or in conjunction with the management team: The efficient use of human resources in providing the most effective and efficient delivery of client service/patient care. Managing human, financial and physical resources within the clinical areas; recruitment performance appraisal, staff scheduling. Provides leadership to employees consisting of regulated and non-regulated health care occupational groups. Coaching staff on performance in an ongoing basis. Operationalizing standards of practices, internal policies, and practices. Fostering a high-quality workplace with strong commitment to quality and process improvement and patient & family care focus. Commits to continually improving health and safety performance through WHS processes, RLS reports, and incident investigations and/or management. Identifies key challenges and opportunities and provides leadership to support the development of innovative approaches in ways that enable the achievement of excellent client and family centered care. Implementing and supporting new or modified approaches, practices and processes. Works within a framework of collaborative practice and an inter-professional team. Provides leadership through effective communication, ethical decision making, and commitment to achieving established goals and objectives, ensuring outcome measurements and standards are established and reported. Contributes to the development of the portfolio strategic plan and the establishment of operational priorities.

A minimum of a Baccalaureate degree in Nursing and/or a health-related degree and active registration with the applicable college or licensing body. A minimum of 3-5 years’ experience in health care, preferably in a community care setting with related clinical experience and knowledge. A minimum of 3 years in a leadership position with demonstrated excellent interpersonal and communication skills. Demonstrated clear pattern of professional and personal development with leadership abilities and a strong commitment to operating within team environments. Demonstrated ability to foster partnerships and achieve organizational goals with an organization and ideally managing within a unionized and non-unionized environment. Demonstrated strong conflict management resolution and change management skills. Self-directed and highly motivated. Demonstrated competency in managing multiple priorities. Experience working with or leading groups providing care to vulnerable and/or diverse groups. Strong track record in establishing and effective working relationships with internal and external stakeholders.

As required.

As required.