Consultant

Your opportunity is to be a leader and change agent in the development and promotion of best practice in quality improvement (QI) while fostering a sustainable QI culture throughout the Department of Medicine, Calgary Zone (DOM). The DOM consists of approximately 430 faculty members working across 11 Divisions/Sections and a variety of clinical programs servicing a population of 2.4 million across Southern Alberta, British Columbia and Saskatchewan. Through the influence and support of quality & process improvement initiatives, this role provides leadership and expert advice with a direct impact on patient outcomes, strengthening our clinical programs and the health system overall. If you are interested in working with a smart team of analytical people who are looking at progressive ways of effecting change in healthcare using quality & process improvement best practices and principles, then this is a wonderful opportunity for you. We are looking for the perfect mix of strong interpersonal and communication skills with proven QI project management expertise. Someone who can both lead and influence our physicians and stakeholders from inception to execution of improvements in clinical and administrative processes. If you are great at keeping a group organized, moving projects forward and are passionate about quality & process improvement this is the opportunity for you.

The consultant will lead, coordinate and facilitate the provision of QI services at the site and provincial levels. The Consultant will also support the DOM’s vision and mission in achieving and spreading the tenets of QI through research, education and administrative duties. This will include developing and maintaining strong working relationships with AHS leadership, physicians, allied health, and administrative staff while working with the Health Analytics & Quality Working Group (HAQ). The consultant, specifically, will work in a dyad relationship with a physician leader and will be responsible for developing, coordinating, and executing quality & process improvement initiatives prioritized by the HAQ for the DOM's 11 clinical divisions/sections as well as supporting the needs of the DOM's education and research programs. This consultant will be skilled at leading groups and collaborating with colleagues to achieve results when they share no formal reporting relationship. Project teams can include clinical leaders, ConnectCare superusers, administrative managers, directors, and physicians in the planning, measurement, reporting and improvement process. Understanding how data informs improvement are key to success in this role. The successful candidate will have well-developed problem-solving, verbal and written communication skills. They will be adept at group facilitation, capable in both in-person and virtual meeting formats. They will have experience using survey and data analytics tools, and have demonstrated understanding of fundamental statistical concepts (i.e. variability, significance, sample distribution). They will be expected to conduct process analysis mapping, root cause analysis, and lead rapid cycle improvement and change management initiatives.

Bachelor’s Degree in a clinical field, business or healthcare administration; 2 years of quality improvement project experience. Demonstrated Process Analysis Mapping & Rapid Cycle Improvement (or equivalent) experience.

As Required.

Master’s Degree in a clinical field, business or healthcare administration; Formal training (certificate, diploma, master's degree, PhD or equivalent documented work experience, etc.) in Quality Improvement. Change management certification; Demonstrated progressive leadership skills in multidisciplinary and complex QI initiatives; Project management experience or certification. 5+ years' experience in healthcare or related sector; Experience with REDCap, ConnectCare & Tableau reporting tools.