IT Analyst II

Reporting to Manager IT - Provincial Workforce Systems Technology, an IT Analyst will provide an intermediate level knowledge and industry experience for supporting applications such as PeopleSoft, ABBYY & OnBase as Security/Systems Administrator. The incumbent must interpret the strategic direction of the organization and external industry trends to provide technological direction and recommend best practices within ‘Provincial workforce Systems Technology’ team and to the business client with the goal of improving business processes and the quality of services offered. This incumbent will be responsible for: Coordinating within internal teams such as e-Records, PeopleSoft infrastructure, PeopleSoft Security while performing day to day activities. Work as a liaison with other AHS teams such as HR Shared Services, Medical Affairs, Recruitment management systems, PeopleSoft development and Identity/Access Management. Maintaining automated document ingestion processes, Creating/Maintaining document types/keywords in onBase. Monitoring and forecasting user license usage to ensure application running within acceptable levels. Managing user access requests including assigned roles/permissions enhancements for electronic document management and/or PeopleSoft received through IAM security provisioning queue. Experience creating, implementing and maintaining user security in PeopleSoft including static/dynamic roles & permission lists, row level security, PT Query security, structure and content, department trees, HRMS security join tables, SJT processes, workflow configuration etc. Escalating issues/problems to software vendors. Fully Capable of leading self with minimum direction from the Manager/Team Lead. Ability to set & meet personal deadlines and adapt to changes in priority. Don’t hesitate to take new challenges and responsibilities.

As an IT Analyst II, you will provide technical support related to information technology applications either directly to users of the systems or to service delivery functions. You will ensure reliable operations of information systems, resolve complex technical problems, find solutions to customer needs, and lead projects and program initiatives. You will be responsible for more advanced application, telecom or technology support duties. You will investigate, diagnose, and resolve complex problems that have typically been escalated several levels before assignment to this position, and will translate business requirements into technical requirements for a solution and recommend a potential approach to the vendor. You will analyse the solution provided to ensure that it fits both technical requirements and business needs. You will also spend time on project or initiative leadership and delivery.

Completion of bachelor's degree in Computer Science or Information Technology or equivalent.

Bachelor’s degree in computer science or computer Systems Technology Diploma with comparable experience. Minimum of 4 years working experience in managing/triaging/resolving of complex tickets in 'Information Technology' various systems such as PeopleSoft and Electronic Document Management System. Working knowledge of different layers of PeopleSoft architecture OR Electronic document management system using ABBYY and OnBase from Hyland. In-depth troubleshooting knowledge of various browsers related problems for various applications such as PeopleSoft and OnBase. Demonstrated communication, interpersonal, documentation and organizational skill. Strong customer service, communication, and relationship management skills. Ability to identify links between business strategy and technology solutions. Experience in troubleshooting Active Directory & privacy issues specific to supported applications. Ability to set & meet personal deadlines and adapt to changes in priority.

Previous working experience at AHS in supporting CORPORATE applications. Proficient in writing SQL’s for investigating and/or troubleshooting Security problems from back-end. Experience in Change Management systems such as ServiceNow, PHIRE etc. Proficient in SDLC and ITIL methodologies.