IT Customer Support II

The IT - Technology Services department is looking for an enthusiastic team member to provide desktop support to Alberta Health Services facilities in the Calgary Zone. As a Customer Support II - Deskside Analyst your primary responsibilities will be problem resolution, diagnosing and troubleshooting computer related problems, managing client service requests, and ensuring customer satisfaction.

As an IT Customer Support II, you will provide advanced technical support to a variety of users across AHS for information technology issues in accordance with AHS standards and practices.

Completion of certificate in Computer Support or equivalent.

Establish priorities, schedule work and assign resources effectively. Analyze concerns or problems arising that fall outside of standard procedures. Work independently under limited supervision. Promote quality improvement strategies and methodologies to staff. Promote a cooperative work environment and spirit. Function effectively in English, both verbally and in writing. Remain current in IT field. Maintain and respect confidentiality. Job Qualifications: Successful completion of Computer Science program from a recognized institution, or related job experience is required. Three to five years’ experience in the implementation, operation, repair and maintenance of desktop equipment, applications and peripherals, preferably in the health care field. A sound knowledge of PC Software, including Microsoft Suite of products, Windows XP/7/10/11, A+ Certification. Effective time management and multi-tasking abilities. A strong customer service focus and effective communication skills are essential, as well as superior problem-solving and Conflict Resolution skills. Valid Class 5 driver’s license.

Take a lead role in problem resolution, staff and user training.