Manager

The Alberta Health Services (AHS) Emergency Medical Services (EMS) Operations Manager position is an exciting opportunity to help lead EMS service delivery improvement. This key leadership role is responsible and accountable for providing the direction, leadership, and organization of EMS activities within the Central Zone. In this role, you will support EMS Operations and promote stakeholder engagement to align with the mission of EMS. You will develop and implement new programs and initiatives, using sound change management principles. Combining strategic thinking, analytical and problem-solving abilities with strong interpersonal and relationship-building skills, and a drive to achieve results, you can help the organization meet those targets and make a difference within the Central Zone and across Alberta. AHS Operations is divided into five geographical Zones. As this is a Zone-level position, your physical work location is negotiable within the Central Zone, however, this position is primarily responsible for our Camrose area which includes the communities of Vegreville, Killam, Wainwright, Hardisty, Provost, and Bashaw. Central Zone is home to several communities of various sizes and personalities, from the city of Red Deer to a vibrant lakeside community, which provides diverse economic opportunities, to others priding themselves on fresh, locally grown food. You can discover easy access to provincial and national parks and diverse landscapes: fields, forests, and the magnificent Rocky Mountains. AHS is Canada’s first and largest province-wide, fully integrated health system and is a top-rated employer nationally and provincially, as well as a top employer for youth and diversity. Work for a supportive employer with competitive pay, comprehensive benefits, and opportunities for growth. Read on for full details and apply below.

The Operations Manager, Central Zone, is responsible for making front line operational decisions and strategic recommendations in support of the vision, mission, business plan, and goals of EMS Operations. Reporting to the Director of Operations, Central Zone, the Manager will establish collaborative relationships at the front-line operational level with operational managers of affiliates, contract service partners, and provincial/zone AHS peers for contributing to the planning and/or service delivery management of EMS Operations within the Central Zone. You will oversee daily operational field management of pre-hospital care, patient transfer services, and special operations. This includes assessing requirements and planning, allocating and managing physical, human, and fiscal resources to ensure safety and high-performance standards in EMS service delivery. You will complete performance evaluations and management to keep performance consistent with established standards, medical protocols, policies, and procedures for quality patient care, and communicate with staff regarding corporate, departmental, and branch operations. You will also promote innovative practice and quality improvement to enhance service, consistent with regional and provincial objectives. As the Manager, you will serve as an operational contact for both internal and external stakeholders including AHS Zones, Unions, Affiliate Agencies and Contract Service Partners. You will develop and maintain strong working relationships with key stakeholders including other health professionals, first responders, fire rescue, and police agencies to support the direction of EMS strategies and operations service delivery to meet the needs of all Albertans.

The ideal candidate will hold a diploma or degree in healthcare administration, business or leadership and will be active or eligible for registration with the Alberta College of Paramedics (ACP). This individual will have a minimum of 3 years’ experience within EMS, including a minimum of 3 years’ demonstrated leadership experience in either a formal or informal environment. In addition, applicants should also demonstrate a clear pattern of professional and personal development. Equivalencies of education and experience may be considered.

The successful applicant will demonstrate knowledge and understanding of system requirements for EMS, healthcare patient flow, transport coordination dynamics, and patient transport regulatory requirements. You possess excellent analytical and decision-making skills, with practical experience in strategic planning, leadership, as well as policy development, and project supervision. Leadership skills, including demonstrated ability and comfort with decision making responsibilities, coaching and teaching, and the ability to inspire and build confidence in others. Ability to manage human, financial and physical resources within an operating environment, ideally managing within a unionized sector. Experience in data/process analysis, strategy development and change management principles. Has the ability to foster a climate of cooperation amongst groups and collaborate to build effective working relationships with internal and external stakeholders. Proven ability to establish positive relationships and to collaboratively achieve organizational goals. Effective communicator with strong organizational skills, influential skills, client-focused orientation and commitment to providing quality services. Ability to manage change and create innovative solutions for complex and diverse issues.

Training in project management and/or strategy development preferred.