Operations Manager

Pharmacy Services Vision at Alberta Health Services: To lead the nation in high quality pharmacy care through a team dedicated to collaboration, professionalism, and continual learning. The Royal Alexandra Hospital is located in the heart of Edmonton and provides general and specialized medical and surgical health services. The hospital serves almost a million patients each year and is dedicated to providing the highest level of patient care, medical excellence, and compassion. Notable programs include the Lois Hole Hospital for Women, which offers comprehensive, high-risk obstetrical and maternal care; the CK Hui Heart Centre, one of the leaders in cardiac care in Western Canada; the Eye Institute of Alberta, the only hospital-based comprehensive eye treatment centre in northern Alberta; and the Orthopedic Surgery Centre, specializing in hip and knee arthroplasty. We embrace our inner city-ness and are proud of the Inner City Health and Wellness Program. As a training ground for medical, nursing and other health professions, students and residents with leading-edge medical technology, ground-breaking medical research and innovative training facilities, the Royal Alex is a great place to learn and develop in your career.

The operations manager of the Royal Alexandra Hospital (RAH) pharmacy department is a key leadership role within the Edmonton Zone pharmacy operations team and reports to the Director of Pharmacy. This position is responsible and accountable for providing the direction, leadership, and organization over the activities at the RAH in support of the vision, mission and business plan of Alberta Health Services and Pharmacy Services. The position is also responsible and accountable for establishing and contributing to the achievements and goals of the RAH Pharmacy Department. The operations manager will develop and maintain collaborative working relationships with multiple stakeholders, including patient care area leaders, zone and site support services, and union representatives to ensure that issues impacting the pharmacy are identified and addressed. The operations manager of the pharmacy department will participate in the strategic planning for the program and their assigned areas of accountability. The manager operationalizes approved plans to ensure program delivery is consistent with broader organizational objectives. The position is responsible for managing operations, utilization, and quality improvement activities at the RAH, in collaboration with other members of the management team. The operations manager is responsible for the direct supervision of pharmacy assistants and works with the pharmacy director to determine the human, financial and material resources within the assigned program areas. This will include planning for staff, training, budget, equipment and supply requirements, monitoring expenditures, and identifying trends and variances.

Active registration as a pharmacy technician with the Alberta College of Pharmacy (ACP).

At least two years of hospital pharmacy technician experience. A demonstrated clear pattern of planned, purposeful professional development. Equivalencies of education and experience may be considered.

Progressive leadership experience. Leadership skills, including decision making, coaching and teaching, and the ability to inspire and build confidence in others. Demonstrated commitment to the vision, mission, and strategic objectives of Pharmacy Services. Effective communication skills, strong organizational skills, and a commitment to providing quality services. Demonstrated ability to create solutions for complex and diverse issues and manage change.