Physiotherapist I - Rehab Advice Line, Health Link

The Rehabilitation Advice Line (RAL) is a provincial service through Health Link that provides self management advice, education, resources and wayfinding to callers from across Alberta. The Rehabilitation Advice Line Physiotherapist I (PT I)/Occupational Therapist I (OT I) is responsible for the safe, effective and appropriate delivery of interdisciplinary rehabilitation advice to callers with a range of physical and functional concerns. Reporting to the Senior Consultant and Manager, Specialized Services at Health Link, and with the support of the Clinical Supervisor, the PT I/OT I is responsible for the tele-triage of rehabilitation calls and assessing caller needs by gathering and analyzing information about the issue/concern from the caller. The role requires critical thinking to systematically assess and address the caller’s needs using best practice and evidence informed resources. Job duties will be varied and will require a comprehensive range of Physiotherapy and/or Occupational Therapy skills. The clinical focus for all positions within the Rehabilitation Advice Line may be subject to change based on operational and organizational priorities. This position is located within Health Link in Calgary and requires extended periods of sitting and/or standing while taking calls. Evenings and or weekend shifts may be required. The hours and days of work will be discussed with the successful candidate. This position will be part of Primary Care Alberta effective November 18, 2024. By applying on this posting, if you are the successful candidate, you agree to and will become an employee of Primary Care Alberta.

As the Physiotherapist I (PT), you will provide therapeutic interventions to enable clients to achieve optimum physical function and independence in development, disease, disability, chronic conditions, illness and functional decline. You will provide intervention (i.e. prevention, triage, screening, assessment, diagnosis, goal setting, treatment, management, education, consultation, fostering resourcefulness, case management, referral and transition support to individuals, groups, populations and communities. You will include clients and families as integral members of the health care team, encouraging their active participation in all aspects of care. The PT collaborates with patient(s) and families in determining, implementing and evaluating appropriate rehabilitation strategies. You will participate in a variety of interprofessional teams to build awareness, enrich supports and engage in quality improvement; partnering with healthcare providers, patients, families and other stakeholders to advance services for their clients. You will contribute to quality improvement and their professional community; participates in peer mentoring; and supervises students. You may provide clinical supervision to Therapy Assistants, Therapy Aides and Provisional Physiotherapists.

Bachelor's degree in Physiotherapy from an accredited university program. Current registration with the College of Physiotherapists of Alberta.

A minimum of five years’ clinical experience in a variety of settings (e.g., acute, community). The ability to manage a wide variety of clinical situations with varying levels of acuity, complexity and diverse caller populations. Experience in the delivery of virtual or tele-rehabilitation interventions is an asset. Excellent computer skills are essential, including working knowledge of the Microsoft Office applications, and the ability to use multiple electronic platforms concurrently. Excellent interpersonal, oral and written communication skills, and ability to collaborate effectively with clients, staff and management. Commitment to working collaboratively and to building a positive team environment.

Experience with MS Office Suite including Skype for Business. Previous contact centre experience is an asset.