Description
Preference will be granted in accordance with the Collective Agreement for CUPE local 1479 to permanent internal candidates.
Temporary employees will have their applications considered prior to external advertisement.
Location
Site
FTE
Assignment
Napanee, ON
Board Office
1.0 FTE
Permanent Full Time
Effective immediately.
8 hours per day,
5 days per week
Reporting to the Supervisor of Learning Technology Services, the LTS Technician provides exceptional customer service to end users of the Board by performing remote trouble shooting support for all locations. They will plan, install, configure and maintain the LAN for the Board as well as technology equipment including laptops, desktops, projectors, audio visual devices, PA and phone systems, projectors and cameras. The incumbent will be a self-starter that takes initiative to improve the service provided by the LTS department. The LTS Technician is also responsible for providing remote and onsite technical assistance and support related to computer systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems and determine and implement solutions.
Qualifications:
Two-year post-secondary Computer Networking or Technical Support related diploma and/or equivalent work related experience;
Customer Service Certification or equivalent training;
Current Windows Desktop Certification;
3-4 years’ of related experience in an IT environment;
Relevant vendor training for authorized service (certification);
Previous experience with network hardware and software;
Proven ability to acquire and implement new technologies;
Excellent customer service skills;
Excellent interpersonal and communication skills;
Superior conflict resolution, trouble shooting and time management skills;
Ability to think and react quickly;
Proven ability to produce clean and concise documentation;
Must possess a valid driver’s license and have access to a vehicle in order to travel and provide service throughout the district
The board is seeking candidates who demonstrate the following Core Competencies:
Communication
Innovation
Interpersonal Relations
Leadership
Planning and Organization
Professional Integrity
System Thinking
As a condition of employment, the successful candidate must provide a Criminal Background Check (CBC) with vulnerable sector screening current within six months of date of hire.
At the Algonquin and Lakeshore Catholic District School Board, we are guided by a strong system of values that promote dignity and respect for every individual. We are committed to removing barriers and creating a workplace that is inclusive and welcoming to people of all backgrounds, cultures, genders and abilities.
In compliance with the Accessibility for Ontarians with Disabilities Act (A.O.D.A.) we will make the necessary accommodations for applicants who require accommodations. Please contact the Human Resources Department by email work@alcdsb.on.ca to make an accommodation request.
All information received relating to a candidate’s required accommodation will be addressed confidentially by Human Resources.
While we thank all those who have applied, only those candidates
selected for an interview will be contacted.
