Associate Account Executive – Programs Group / Affinity

Are you looking for an opportunity to take your next step in the insurance industry? Interested in being part of a specialty team in fast-paced environment ? This could be the opportunity for you.

This is a hybrid role with the flexibility to work both virtually and from our Toronto office at 20 Bay Street.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

• Developing knowledge of client operations and risk exposures.
• Handle inbound and outbound telephone calls for new and existing business and provide ongoing service support to clients
• Responding to client and advisor inquiries either by telephone or by email
• Receiving and processing client requests and reviewing documentation for routine policy changes, additions, deletions, renewals or cancellations within service level standards.
• Where required, managing renewal process, including preparing the renewal documents, presenting to client for approval, obtaining the binding order, and reviewing policy documentation and delivering to client in a timely manner.
• Providing direction when a claim is reported or inquired upon
• Cross-selling and expanding the existing insurance programs with our clients; developing and managing client relationships in order to increase penetration sales and cultivate new business opportunities.
• Following up for renewal information with advisors and clients
• Reviewing application information and referring to Insurers where appropriate
• Ensuring understanding of all Aon Facilities, including wordings, endorsements, limits, etc.
• Entering client and insurer information in an accurate and timely manner
• Creating daily/monthly premium invoicing where required
• Bringing up, as required, complex/difficult customer complaints or inquiries to the appropriate team leader

Working within the Programs / Affinity team within our unique Consumer Products Group, this position offers plenty of learning opportunities for inspired candidates.

• RIBO licensed, or equivalent
• 1-3 years insurance experience
• French / English bilingualism preferred due to frequent interactions with clients, colleagues, or partners based in Quebec, other Canadian provinces and/or internationally
• CIP, FCIP & CRM desirable
• Knowledge of all areas of general insurance coverage
• General Knowledge of Professional lines as asset
• Customer service orientated including presentation and interpersonal skills
• Analytical, mathematical, decision making and negotiating skills
• Proficient computer skills in : MS Word, Excel and Microsoft Outlook
• Committed team player

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com. 

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