Manager, Training

Does training others motivates you?

This is a hybrid role with the flexibility to work both virtually and from our Toronto office

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

• This function is responsible for the training program for Aon Client Services
• Successfully supports and markets vision to key stakeholders with organization, including members of Canadian leadership team
• Facilitate creation of training materials for colleagues using various platforms available (i.e. live Webex, in person training, recorded sessions, etc.) and any other platforms that may become available over time.
• Develops conclusions from analysis and applies results to business operations
• Develop and maintain new hire and existing colleague upgrade training to be housed on Workday and in SharePoint training site
• Provides input into the unit’s business plan
• Develops and handles collaborative relationships/ networking with multiple-level internal contacts across units
• Develop and maintain tracking through Workday so managers have visibility as to what training new hires and current employees have completed and so employees are aware and have visibility to what training is required for specific positions
• Develop and maintain training requirements for field office colleagues, CSS and mid office colleagues– both process and soft skills
• Engage colleagues (both full and part-time) as subject matter expert trainers
• Contributes toward strategy for seamless workflow in support of all Client Success Function activities by appropriately identifying process issues and recommending enhancements and supporting continuous performance improvement where gaps in knowledge are identified.
• Supports the development of an extraordinary, shared services operations capability that delivers competitive advantages and economies of scales within the National Commercial segment.
• Contributes towards implementation of standard processes, best practices and tools/systems that increase the efficiency of information exchanges among processes, clients, and strategic industry partners.
• Support team leaders in creating individual developmental plans as part of the formal performance management system
• Supervise Training Coordinator, who is part of the ACS Training Team
• Education or experience in adult learning an asset
• Develop and exemplify a culture that is fast-paced, supportive, innovative and fun.

The Aon Client Services Learning and Development team is looking for a Team Lead to bring innovative ideas on how we can continue to advance our new colleagues and upskill our existing workforce. This position will focus on excelling in fundamental tasks, crafting training materials, and implementing training sessions for colleagues at all levels. As we continue to work and evolve our 3x3 strategy within Aon, this position will be instrumental to drive change through training, development and content creation.

• Bachelors Degree or an equivalent combination of education and experience
• Experienced knowledge on Xpress and Polaris Systems
• Experience in training
• Experience in providing constructive and positive feedback
• Ability to work well in a fast-paced, high-pressure environment;
• Great teammate who can collaborate effectively with diverse individuals; and
• Excellent planning, organization and time management skills;

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

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