ADMN O 21R - Team Lead, Claims Coordination and Administration

The Team
The Crime Victim Assistance Program (CVAP) is a province-wide program that provides financial assistance and range of other benefits to assist those impacted by violent crime in British Columbia. The team is a dedicated and supportive group, that works in a high-volume, fast-paced environment to support the recovery of victims, their immediate family members, and witnesses by administering statutory benefits. The CVAP team is led by a Director and Team Leads that oversee the work of administrative staff, claim coordinators and adjudicators. Working within CVAP’s guiding legislation and regulations, the team is committed to continuous improvement in trauma-informed service delivery.

The Role
The Team Lead, Claims Coordination and Administration, offers an incredible opportunity to make a meaningful difference in the lives of victims, their families, and witnesses impacted by violent crime. As part of the Crime Victim Assistance Program, you will guide and inspire a dedicated team managing claims, verifying information, and coordinating payments-all while ensuring services remain accessible and responsive. By driving innovation, analyzing trends, and recommending improvements, you’ll play a key role in shaping a program that truly supports recovery and resilience.

Qualifications:
Education and Experience Requirements

• Grade 12 graduation or equivalent.
• Minimum two (2) years experience providing direct services to victims of crime or vulnerable people.
• Minimum one (1) year experience supervising staff and leading teams.
• Experience working in a high pressure, fast paced work environment.
• Experience managing projects.

Preference may be given to applicants with:

• Degree in a related field (i.e.: Criminology, psychology, social work, etc.).
• Diploma in a related field (i.e.: Criminology, psychology, social work, etc.)

For questions regarding this position, please contact Grant.McKellar@gov.bc.ca.

About this Position:
This position can be based out of any of the locations listed above.
Flexible work options are available; this position may be able to work up to four (4) days at home per week subject to an approved telework agreement.
An eligibility list may be established to fill future temporary and permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

This is your opportunity to live in one of the most beautiful regions in British Columbia and work for the BC Public Service. We offer a healthy work/life balance, excellent benefits and much more.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.