BAND 3 - Director, Governance

Bring your service excellence and innovation to this important leadership role.

MINISTRY OVERVIEW
Dedicated to making life better for British Columbians, the Ministry of Citizens’ Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC, and delivers the digital face of government at www.gov.bc.ca. CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt, and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Province’s real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities. A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.

DIVISION OVERVIEW
Service BC Division is government’s leading provider of citizen- and business-centred services. Through our province-wide network of over 60 in-person service centres and a province-wide Contact Centre, we provide over 600 services on behalf of close to 40 partner ministries and agencies.

Within Service BC Division, our people and our culture are important to us. We look for people who are motivated to deliver an excellent service experience to citizens, businesses, colleagues, peers, clients and partners. Our vision is to deliver innovation, value, and service excellence to the citizens of British Columbia and our aspirational goal is to become a best-in-class public service delivery organization. We believe in being kind and helpful, and we are committed to delivering “Service with Heart”.

BRANCH OVERVIEW

The Strategic Services branch provides corporate leadership and support to Service BC through innovation, business improvement and centralized services. The Branch also provides centralized information systems for the entire division, including the LeanBC program for all of government.

JOB OVERVIEW

The Director provides strategic advice to the Executive Director of Strategic Services and the Assistant Deputy Minister of Service BC to support BC’s involvement in federal/provincial/territorial committees and other senior leadership committees, such as the ADM Service Delivery Committee focusing on service delivery innovation and best practices.

Through close collaborative working relationships with counterparts and senior leaders of other provincial jurisdictions and the Federal government, the Director ensures the ADM and the DM are briefed and prepared for inter-jurisdictional meetings and other priority initiatives aimed at advancing and aligning BC’s service delivery innovation goals and objectives.

As a member of the leadership team, the position contributes to nurturing and maintaining a strong service culture where professional competence and citizen centred practice principles are the cornerstone of service excellence.

Job Requirements:

EDUCATION

• Degree (or higher) in social sector, business administration, public administration, or a related field; OR,
• An equivalent combination of education and related experience may be considered.
  

EXPERIENCE
Three (3) or more years’ related experience in EACH of the following:

• Managing or leading the organization of multi-party forums.
• Building and maintaining strategic relationships with internal and external partners.
• Developing and providing strategic (written and verbal) advice to Senior Executives.
  

PREFERED REQUIREMENTS

Preference may be given to candidates with one (1) or more of the following:

• Additional years’ experience in the above job requirements.
• Experience in service delivery.
• Experience in federal/provincial/territorial committees.

WILLINGNESS STATEMENT

• Travel is a requirement for this position (e.g. meetings, engagements, training).

For questions regarding this position, please contact Marie.Trudgian@gov.bc.ca

About this Position:
Currently there is one (1) permanent opportunity available.
The position headquarters will be Victoria, Vancouver, Richmond, Surrey or Prince George.
The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
Flexible work options are available; this position may be able to work from home up to 5 days per week subject to an approved telework agreement.
An eligibility list may be established to fill future temporary and/or permanent opportunities.
Employees of the BC Public Service must be located in BC at the time of employment.
This position is excluded from union membership.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying. A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.

Additional Information:
A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.