CLK 09R - Team Assistant

The Team
Ministry of Children and Family Development Parksville
We are an office of 35 workers - team of 5 admin supporting staff of 30 Social Workers and Clinicians. Our office provides service in many different areas of the ministry including but not limited to: Child Protection, Guardianship, Adoptions, Child and youth Mental Health, and Child and Youth with Support Needs, Youth Probation. This successful applicant will be joining a team of Administration Professionals with a wide range of experience and knowledge. Our team support includes document preparation, court preparation, contracts, reimbursements as well as invoice payment and much more.

The Role
As a Team Assistant, you will apply your administrative skills in a fast-paced, multi-disciplinary environment, providing essential clerical and program support to staff. You will be the first point of contact, greeting and directing clients, updating databases, managing records, and handling incoming calls and mail. Additionally, you will maintain office supplies, liaise with the Financial Services Division, and support social workers and team leaders, contributing to the success of children, youth, and families as they thrive. The Team Assistant has a primary focus on providing day-to-day program support within the social services office. The Team Assistant reports to an Office Manager or Administrative Supervisor and receives direction from Team Leads, Child Protection Workers and social work assistants. The Team Assistant applies a general knowledge of the ministry mandate, programs and services and clerical skills to support programs such as: mental health, child protection, guardianship, adoption, resources, youth justice and children & youth with support needs and/or other programs and provides a welcoming point of contact for children, youth and families. This role requires flexibility and collaboration, as the Team Assistant will backfill for colleagues as needed to ensure smooth operations.

Qualifications:
Education and Experience Requirements

• Grade 12 graduation or equivalent
• One year of administrative support experience in an office environment.
• Six months experience working in a computerized environment using various computer applications and data bases. (For example: Microsoft Office applications (Word Excel, Outlook, Lync) for word processing, spread sheeting, data entry, email and video teleconferencing; and case management or other database applications). Consideration may be given for completion of an Administrative Business Skills course or program as experience equivalency.
• Experience providing quality customer or client service, carrying out duties and responding to client needs in a professional manner.
• Demonstrated experience working independently and as a team member with a multi-disciplinary environment and with other professional staff, client and service providers.

Preference may be given to applicants with one (1) or more of the following:

• Administrative experience working with vulnerable children and families in a human/social services setting.
• Experience using MCFD applications: Integrated Case Management (ICM) and/or Management Information Systems (MIS) computer applications.

For questions regarding this position, please contact Amanda.Zimmermann@gov.bc.ca.

About this Position:
This position can be based out of any of the location(s) listed above.
This position has full time on-site requirements.
An eligibility list may be established to fill future temporary and permanent vacancies.
A Criminal Record Check (CRC) and Criminal Record Review Act Check (CRRA) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.