ISL 21R - Content Management Specialist

Employer Description

BC Pension Corporation is one of the largest professional pension service providers in Canada. We serve over 718,000 active and retired members and more than 1,000 plan employers, paying out nearly $500 million in benefits each month (over 5.8 billion a year) to over 233,000 retirees.

One in eight BC citizens is a member of one of the five pension plans we serve. Services include providing plan information to members and employers, managing contributions and members records, paying pension benefits, and providing policy, financial and communication services to plan boards. We are a community of dedicated professionals who share common beliefs about client service and a desire to make our organization an even better place tomorrow than it is today.

Job Description

Classification: Information Systems R21
Salary Range: $69,760.70 to $79,322.69 per annum
Union/Excluded: BCGEU
Security Screening: Required
Job Type: Regular full timeAdditional Info:
An eligibility list to fill future vacancies may be established. Testing may be required. Lesser qualified applicants may be appointed at a lower level.

We are seeking a Content Management Specialist to join our team in VICTORIA, British Columbia, Canada.

In this pivotal role, you will be at the heart of our enterprise, delivering cutting-edge technical and information management (IM) advice while fostering collaboration across the Corporation. Your passion for information management (IM) will be crucial in elevating our management of enterprise content, particularly within digital environments like M365.

You will use your understanding of information management techniques and tools to support users across the Corporation to manage, organize, and secure their content, in the M365 environment.

You will join a team of information management experts that take pride in providing technical and information management (IM) advice, and support to a wide variety of clients. You will use the latest tools and support our growing information protection program by conducting routine scans, performing ongoing monitoring, and validating progress dashboards.

If you are passionate about information management, eager to make a significant impact, and ready to be part of an innovative team, this is the perfect opportunity for you.

Hybrid Work Model

This position is located in our Victoria, BC office. You will have the opportunity to work part of the time on-campus and part of the time off-campus. Guidelines and requirements for in-office presence are determined by operational need and vary according to the unique needs of each business area.

Responsibilities

• Advise clients on best practices for use of M365 services and technology and ensures that clients can utilize M365 resources to effectively manage content, including official records.
• Participate in planning sessions with clients, analyzes, and documents information, organizational needs, defines requirements, detailed specifications, and models.
• Provides system usage and design expertise into the design, implementation, development, documentation, and maintenance of the Corporation’s M365 system for teams across the corporation.
• Create and maintain training documentation, user instructions, knowledge base content, forms, and process documentation.
• Obtains quotes for third party services and products, and monitors work performed to ensure activities are on time and within budget.
• Conduct routine site and content maintenance for branch and team SharePoint, adherence to website governance, testing, and other updates as required.
• Provide on-going liaison and communication with Shared Services to resolve M365 issues to meet customer needs.
• Provide support to staff in project management activities and electronic document management.
• Researches potential solutions and makes recommendations for best solutions.
• Conduct routine maintenance and monitoring of the SharePoint records management repository, in accordance with records management governance.

Qualifications

Must have

• Degree in Computer Science, Information Studies, or a related discipline and one year of recent, related experience; OR Diploma in Computer Science, Information Studies, or a related discipline and two years of recent, related experience; OR, Certification in Computer Science, Information Studies, or a related discipline and three years of recent, related experience.
• Experience providing customer support in a hybrid work environment including helping clients to use and understand M365 apps and tools.
• Experience applying information architecture principles to the organization of information in an electronic environment.
• Experience working in information or records management field.

Nice to have:

• Working knowledge of PowerBI.
• Experience with metadata or taxonomy management.
• Experience developing websites following web usability and design principles.

Knowledge, Skills and Abilities

• Knowledge of information management, record management, and privacy principles.
• Knowledge of cloud computing, Office 365, SharePoint, or electronic document management systems.
• Knowledge and understanding of basic user and digital experience design principles, and information architecture.
• Excellent interpersonal skills including written and verbal communication skills, with the ability to adapt communication style for different audiences.
• Ability to establish and maintain strong working relationships with staff at all levels of an organization.
• Ability to anticipate, recognize and meet clients’ needs by identifying problems and situations and appropriately answering clients’ questions.
• Demonstrated analytical and problem-solving skills.

Application requirements

Cover letter: Please do not submit a cover letter; it will not be reviewed.

Resume: A resume is required as part of your application. Ensure your resume includes your education, the start and end dates (month and year) of your employment, and any relevant information that relate to the job requirements.

Questionnaire: As part of the application process, you will be prompted to complete an online questionnaire to demonstrate how you meet the job requirements. Responses will be used to shortlist applicants against the job requirements. Please allow approximately 10 minutes to complete this questionnaire.

Applications will be accepted until 11:59 pm PST on the closing date. Late applications will not be considered.

Please apply through our career website: https://fa-exby-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1013/requisitions

Diversity & Inclusion

BC Pension Corporation is an equal opportunity employer committed to establishing an inclusive, equitable, and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, religion, disability, sexual orientation, gender identity or expression, marital status or any other basis protected by applicable law.

We are committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment, assessment and selection processes and will provide reasonable accommodations upon request. If you require assistance or accommodation due to a disability, please email us at jobs@pensionsbc.ca.

Thank you for your interest in working with us. We will let you know about your status in this competition as soon as possible. If you have questions about this opportunity, please email us at jobs@pensionsbc.ca.

Please apply through our career website: https://fa-exby-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1013/requisitions