ISL 24R - Service Design Specialist

The Team
The service design team is a diverse team of 12 with various backgrounds. The team is made up of a Director, Team leads and service design specialists. Using a foundation of human-centered service and design research we help provide better services to citizens. As an internal consultant for government services, we partner with ministries on a fee-for service basis. We provide guidance and build the capacity of ministry staff to take human-centred approach to service design and delivery. Our diverse and supportive team are passionate about service design and progressing our skills.

URL: Service experience and digital delivery

https://www2.gov.bc.ca/gov/content/governments/services-for-government/service-experience-digital-delivery

The Role
As a Service Design Specialist, you’ll work with the Service Design team to provide expertise and human centric solutions to service design, user experience design and digital services. You facilitate user research in many forms and work to reorient organizations and services around user needs. This position works closely with ministry program areas to build an end-to-end, and front (user experience) to back (organizational systems) understanding of government services. Your work will inform change with an engaged team passionate about growth and their work.

Qualifications:
Education and Experience Requirements

• Degree or diploma in Service Design, User Experience (UX) Design, Interaction Design, Computer Science, Social Sciences or an equivalent combination of related experience and education.
• Training and/or experience specializing in one of the following:
  • design/user research, UX design, interaction design, prototyping, information architecture or content strategy.
• Minimum one (1) year experience utilizing user-centred design methods to design and deliver services, including experience in design/user research, UX design, interaction design, prototyping, information architecture or content strategy, or an equivalent combination of related experience, education or training.

For questions regarding this position, please contact gdx.hr@gov.bc.ca.

About this Position:
Please refer to MyHR for more information on Temporary Market Adjustments.
Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
The position headquarters will be Victoria, Surrey, Richmond, Vancouver or Prince George.
An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens’ Services.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.