RES O 24R - Senior Research Analyst

***Please DO NOT apply for this position by submitting your profile on this BC Government Hiring Centre website. Applications must be made via the following directions below.***

Employer Description

BC Pension Corporation is one of the largest professional pension service providers in Canada. We serve over 718,000 active and retired members and more than 1,000 plan employers, paying out nearly $500 million in benefits each month (over 5.8 billion a year) to over 233,000 retirees.

One in eight BC citizens is a member of one of the five pension plans we serve. Services include providing plan information to members and employers, managing contributions and members records, paying pension benefits, and providing policy, financial and communication services to plan boards. We are a community of dedicated professionals who share common beliefs about client service and a desire to make our organization an even better place tomorrow than it is today.

Job Description

Classification: Research Officer R24

Reports to: Manager, Data Analytics

Salary Range: $76,071.18 to $86,658.48 per annum

Union/Excluded: BCGEU

Security Screening: Required

Job Type: Regular full time

Additional Info: An eligibility list to fill future vacancies may be established. Testing may be required. Lesser qualified applicants may be appointed at a lower level.

We are seeking a Senior Research Analyst to join our team in VICTORIA, British Columbia, Canada.

As a Senior Research Analyst, you will be a part of a high functioning team of experienced, forward-thinking analytics professionals. You will be engaged in fast paced, challenging and exciting work, including projects that will shape the future of our work and support our journey towards becoming an insights driven organization.

This role requires a forward-thinking analytical, detail-oriented, and passionate about using data individual to drive improvements in customer satisfaction and operational excellence. You will play a key role in administering and managing the organization's survey program to support strategic decision-making.

If you are an experienced survey research professional ready to make a positive impact, we want to hear from you! The future is in our insights - be part of shaping it! Apply now and take the next step in your career with us.

Hybrid Work Model

This position is located in our Victoria, BC office. You will have the opportunity to work part of the time on-campus and part of the time off-campus. The requirement for in-office presence is a minimum of 40% of your schedule in a month.

Additional requirements are determined by the role functions and operational needs of each business area.

Responsibilities

• Participates in management/executive planning sessions to formulate survey objectives and explore possible research projects/studies to support program and/or policy goals. Collaborate with stakeholders to develop survey research plans that align with medium/long-term client business needs.
• Designs and delivers executive summaries and presentations for senior executives and stakeholders, highlighting key findings and act as the point of contact for survey-related inquiries
• Leads, or represents the branch on project teams, consultants, staff and/or students in the completion of survey research projects or data development and analysis components, including providing feedback on performance.
• Manages projects including developing project proposals, drafting business cases and cost benefit analyses, defining deliverables, recommending procurement of contracted resources, developing project plans and implementing monitoring measures.
• Develops research plans and strategies using valid statistical/mathematical concepts, models and simulations.
• Designs, adapts and incorporates appropriate methodologies of data analysis.
• Develops instruments, tools, models and simulations that incorporate statistical, economical, and mathematical concepts.
• Designs, programs and conducts surveys, including giving advice on research methods, sampling techniques, questionnaire design, data analysis and other evaluation processes.
• Monitor response rates and validate survey data to ensure accuracy and reliability, supporting strategic decision-making and operational excellence.
• Researches and analyzes survey results to identify trends, patterns and actionable insights to meet the business and operational needs of the organization.
• Develops or reviews conclusions and recommendations and tests reliability, including defending them where there is conflicting information and conclusions.
• Identifies, develops and monitors measures, indicators, and targets for performance management and accountability activities.
• Performs or oversees the identification, creation and incorporation of data sets and/or access tables, and new sources of data, including preparation of various reports, flow charts, fact sheets, discussion papers, briefing notes and correspondence.
• Partners with internal teams to coordinate survey-related activities compliant with data protection regulations.
• Determines currency, validity and feasibility, and identifies limitations and variations in data.

Qualifications

Must have

• Bachelor's Degree in statistics, data science, market research, public or business administration, social sciences, or another related field.
• Four years of recent, related experience in survey administration, data analysis or market research.
• Recent experience using computer applications including spreadsheets (MS Excel - advanced functions like pivot tables, macros), databases (SQL), presentations (MS PowerPoint) and statistical analysis software (R, Python or SPSS).
• Experience in the data extraction and hierarchical report development.
• Experience designing surveys.
• Strong understanding of survey methodology, including sampling techniques, question design, and data validation.
• Proficiency with survey tools (e.g., Alchemer, Qualtrics, SurveyMonkey, or equivalent platforms)
• An equivalent combination of education, training and relevant experience may be considered.

Nice to have

• Experience using visualization applications (Power BI, Tableau, BI Publisher) is preferred.

Knowledge, Skills and Abilities

• Thorough working knowledge of theories, methods and practices associated with collection and analysis of information and data to support program evaluation or business decision-making.
• Working knowledge of project management or agile principles and performance measurement development and implementation.
• Strong written communication skills required for the development of technical reports, statistical summaries, and other survey research documentation.
• Strong verbal communication skills required to convey complex information to all levels of staff and stakeholders.
• Ability to establish and maintain effective working relationships with team members, all levels of staff and stakeholders.
• Demonstrated time management and organization skills with the ability to work on concurrent projects with competing deadlines.
• Knowledge of customer satisfaction, net promoter score or employee satisfaction metrics.
• Working knowledge of conducting various types of analyses (i.e. trend, cost benefit, comparative, statistical, and economic) to identify impacts, potential outcomes and risks.

Application requirements

Cover letter: Please do not submit a cover letter; it will not be reviewed.

Resume: A resume is required as part of your application. Ensure your resume includes your education, the start and end dates (month and year) of your employment, and any relevant information that relate to the job requirements.

Questionnaire: As part of the application process, you will be prompted to complete an online questionnaire to demonstrate how you meet the job requirements. Responses will be used to shortlist applicants against the job requirements. Please allow approximately 15 minutes to complete this questionnaire.

Applications will be accepted until 11:59 pm PST on the closing date. Late applications will not be considered.

Please apply through our career website: Senior Research Analyst - BC Pensions Career Site Careers

Diversity & Inclusion

BC Pension Corporation is an equal opportunity employer committed to establishing an inclusive, equitable, and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, religion, disability, sexual orientation, gender identity or expression, marital status or any other basis protected by applicable law.

We are committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment, assessment and selection processes and will provide reasonable accommodations upon request. If you require assistance or accommodation due to a disability, please email us at jobs@pensionsbc.ca.

Thank you for your interest in working with us. We will let you know about your status in this competition as soon as possible. If you have questions about this opportunity, please email us at jobs@pensionsbc.ca.

DO NOT submit your application for this position through the BC Government Hiring Centre website. Applications submitted through the BC Government Hiring Centre will not be considered.

Please apply through our career website: Senior Research Analyst - BC Pensions Career Site Careers