Senior Functional Consultant, D365 Customer Experience (Hybrid)

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

BDO Digital is currently seeking a Microsoft Dynamics CE Senior Consultant to join our growing Dynamics CRM/D365 CE Practice, with the ability to work hybrid from our offices in Toronto, Oakville, Halifax or Edmonton. The Senior Consultant will be responsible for supporting all application activities during the full lifecycle of a Dynamics 365 CRM/CE implementation. This includes working with the BDO Digital team on various activities including requirements gathering and documentation, business process definition, solution design, configuration, testing, user training and support on a variety of projects.

Key Responsibilities:

• Conduct planning sessions to identify and document client requirements
• Design and architect end-to-end Dynamics 365 CRM/CE solutions that align with client business objectives
• Lead and mentor junior consultants by providing guidance on solution configuration and ensuring detailed design documentation
• Support sales opportunities by contributing to solution demonstrations, proposals, and discussions with prospective clients
• Configure Dynamics 365 CE solutions to meet defined requirements
• Perform solution testing and documentation
• Provide user training and develop related training documentation
• Deliver on-site and remote client support
• Liaise directly with client stakeholders to understand business processes and requirements
• Collaborate with technical team members to define best-in-class solutions
• Assist project management in delivering on-time, on-budget deployments
• Guide clients in transforming their organizations through technology adoption and best practices

How do we define success for your role?

• You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration
• You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality work
• You identify, recommend, and are focused on effective service delivery to your clients
• You share in an inclusive and engaging work environment that develops, retains & attracts talent
• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
• You grow your expertise through learning and professional development.

Your experience and education

Required:

• Demonstrable practical experience working with CRM software (preferably Dynamics) is a requirement for this position. This could include previous experience as a Dynamics CE/CRM consultant or a role as internal CRM support.
• Knowledge of Dynamics 2016/365 CRM, and the O365 platform as it pertains to feature sets that integrate with Dynamics CRM solutions, including SharePoint and OneDrive/OneNote
• Excellent communication and interpretive skills. Communicating with clients and interpreting their needs will be a daily activity.
• Perform as a committed team player. The success on each project depends on the combined efforts of the implementation team.
• Highly organized and able to work well under pressure both from clients and from team members.
• Flexible and adaptable to change. We implement change for diverse clients on a daily basis.
• Self-motivated. Learning new skills without prompting is expected.

Beneficial:

• The following certifications are desirable (related certifications also considered):
  • Microsoft Dynamics 365 for Sales
  • Microsoft Dynamics 365 for Customer Service
• Professional Services Experience
• Experience working with clients to determine their requirements and business processes and map them to the capabilities of Dynamics 365 CRM
• Experience designing and documenting customizations required in the solution to meet client’s needs
• University Degree or College Diploma in technology or business
• Previous consulting experience preferred but not required.

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2025. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

Our firm is committed to providing an environment where you can be successful in the following ways:

• We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.

• We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.

• We support your achievement of personal goals outside of the office and making an impact on your community.

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy. We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We believe every employee should have the opportunity to participate and succeed. Through leadership by our Diversity, Equity and Inclusion Leader, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page.