Senior Manager, Change Management Office (CMO)

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

As the Senior Manager of the Change Management Office (CMO) within the Innovation & Change (I&C) team, your role is pivotal in driving successful adoption of organizational changes using the Prosci ADKAR methodology. You will provide strategic direction, leadership, and guidance to Change Management professionals, ensuring comprehensive and consistent application of established methodologies across initiatives and projects. Your leadership will facilitate smooth transitions, maximize stakeholder engagement, and minimize disruption to the organization's operations. This is how you can be successful:

Lead and Develop the CMO:

• Oversee and continuously enhance the established structure, roles, and responsibilities within the CMO.

• Lead and mentor a high-performing change management team, conducting regular performance reviews, and promoting continuous professional development.

Strategic Change Management and Governance:

• Ensure adherence to the established Prosci ADKAR methodology, standards, and best practices across all change initiatives.

• Maintain governance frameworks for managing change initiatives, ensuring processes are consistently applied and risks are effectively mitigated.

• Regularly review methodologies based on feedback and performance metrics to identify and implement improvements.

Portfolio and Initiative Oversight:

• Oversee a portfolio of change initiatives, ensuring alignment with organizational priorities and resource capacities.

• Assess change impacts across initiatives, proactively addressing risks and opportunities.

• Provide strategic support and guidance to Change Managers, particularly in managing complex, high-stakes initiatives.

Stakeholder Engagement and Communication:

• Foster strong, collaborative relationships with senior leaders, project sponsors, and stakeholders.

• Develop and implement comprehensive stakeholder engagement plans, ensuring clear, timely, and effective communications across diverse audiences.

• Act as the key liaison between the CMO, PMO, communications team, leadership teams, and other organizational units.

Resource and Capacity Management:

• Collaborate closely with business and functional leaders to ensure the optimal allocation of resources.

• Monitor team capacity and workload, adjusting resource assignments and initiative priorities as needed to support successful change outcomes.

Metrics and Reporting:

• Establish measurable Key Performance Indicators (KPIs) and reporting frameworks to track effectiveness and impact of change initiatives.

• Provide regular, insightful reports to senior leadership on progress, risks, mitigation strategies, and outcomes.

• Conduct audits and assessments to refine future change management efforts continuously.

How Do We Define Success For Your Role?

• Demonstration of BDO’s core values: Integrity, Respect, and Collaboration.

• Successful leadership and execution of change initiatives resulting in high levels of adoption and minimal disruption.

• Positive relationships with strong collaboration and positive reputation with stakeholders, and cross-functional teams, reflected by feedback and measurable satisfaction indicators.

• Creation of an inclusive, engaging team culture that retains and attracts high-performing talent.

• Active participation and advocacy for adopting digital tools and innovation strategies.

Your Experience and Education:

• Bachelor’s degree in Business Administration, Organizational Development, Change Management, or a related discipline.

• A minimum of 7 years of progressive experience in Change Management, with at least 3 years in a senior leadership role.

• Demonstrated expertise in leading large-scale organizational change initiatives.

• Prosci certification required.

• Exceptional communication, influencing, stakeholder management, and team leadership skills.

• Strong analytical, strategic thinking, and problem-solving abilities.

• Proven ability to operate effectively in complex matrix environments, balancing multiple priorities and stakeholder interests.

• Demonstrated experience working with Executive level Stakeholders and managing expectations.

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2025. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

Our firm is committed to providing an environment where you can be successful in the following ways:

• We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.

• We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.

• We support your achievement of personal goals outside of the office and making an impact on your community.

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy. We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We believe every employee should have the opportunity to participate and succeed. Through leadership by our Diversity, Equity and Inclusion Leader, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page.

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above