Senior Organizational Change Management Specialist

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

BDO Canada is looking for a Senior Organizational Change Management Specialist to join our Change Management Office (CMO) team. As a member of our CMO, your primary responsibility will be to lead the successful implementation of changes, including assessing, planning, and managing changes to processes, systems, and technology to ensure that they are delivered on time, within budget, and with minimum disruption to business operations. You will also work closely with stakeholders across the organization to ensure that changes align with business objectives and are communicated effectively to all stakeholders. You will create and implement change management strategies and plans that maximize business and employee adoption and usage of the changes, working to drive faster adoption and higher utilization while minimizing resistance. Key accountabilities and responsibilities include:

Change Management

• Follow change management discipline to ensure all people impacts are managed for the initiatives where you are the change lead .

• Document and produce organizational change work including change readiness, input to communication development, input to talent management processes, input to leadership and ownership, learning/training, and change implementation and reinforcement plan.

• Create communication templates by collaborating with the communication lead on the project and have ability to adjust content to different audiences.

• Assess the impact of proposed changes on business operations, systems, and technology, and identify potential risks and benefits.

• Develop and implement change management plans, including communication plans, stakeholder engagement plans, and training plans.

• Monitor and evaluate the effectiveness of change management plans and strategies and make adjustments as necessary.

• Identify and manage risks associated with changes and develop contingency plans to mitigate those risks.

• Work collaboratively with other change managers in BDO’s CMO to develop and maintain a consistent and repeatable change management framework and methodology that is aligned with the organization's objectives and strategies.

• Evaluate the effectiveness of change management processes and strategies and makes adjustments as necessary to improve future change initiatives.

Change Communication & Stakeholder Management

• Establish personal engagement agreement with business sponsor(s) and stakeholder(s) to facilitate shared meaning and commitment to goals.

• Collaborate with stakeholders across the organization to ensure that changes are aligned with business objectives and that stakeholders are informed and engaged throughout the change process.

• Work with project managers and other stakeholders to ensure that changes are delivered on time, within budget, and with minimum disruption to business operations.

• Develop and deliver training programs to ensure that stakeholders are prepared for changes and have the necessary skills and knowledge to adopt and utilize the changes.

How do we define success for your role?

• You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration

• You understand your internal client’s industry, challenges, and opportunities; client describe you as positive, professional, and delivering high quality work

• You identify, recommend, and are focused on effective service delivery to your internal clients

• You share in an inclusive and engaging work environment that develops, retains and attracts talent

• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace

• You grow your expertise through learning and professional development

• You have “AI first” mindset

Your experience and education

• University degree in business management / related field or equivalent working experience.

• Fluently bilingual in English and French is preferred.

• Prosci Certification is a must.

• 3-5 years of Change Management Experience - must have comprehensive knowledge of change management principles and practices.

• Proven work experience of change management work stream from initial vision to post implementation.

• 3-5+ years transformation/project management experience (e.g., PMs, Product Owners, PCOs, Business Owners etc.) is nice to have

• Demonstrated experience with the rollout of large, complex projects.

• 3-5 Years Microsoft Suite Product knowledge - including PowerPoint and Excel

• Demonstrated experience working with Executive level Stakeholders and managing expectations.

• Superior communication skills including experience in developing and delivering presentations to both internal and external stakeholders.

• Demonstrated ability to work independently and collaboratively to achieve organizational and program objectives.

• Highly developed analytical skills with ability to use expert level judgment for strategic thinking and problem solving.

• Proven organizational abilities and the ability to manage competing priorities and meet deadlines under pressure.

• Excellent teamwork, interpersonal and stakeholder focused skills including the ability to work respectfully and inclusively with a diverse employee population.

• You have the ability to thoughtfully and positively influence, lead, marshal resources and manage change in a matrix environment.

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2024. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

Our firm is committed to providing an environment where you can be successful in the following ways:

• We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.

• We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.

• We support your achievement of personal goals outside of the office and making an impact on your community.

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy. We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We believe every employee should have the opportunity to participate and succeed. Through leadership by our Diversity, Equity and Inclusion Leader, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page.