Description
Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.
We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.
The Technical Representative, ADAS (Advanced Driver Assistance System) Program, occupies a key role within the Belron Canada technical team. A front-line worker at the service centers of the various corporate and franchise banners, he is the technical expert in the field of camera recalibration procedures and best practices. It ensures that it supports service centers equipped with this technology. He also offers his support and knowledge to the team of technical trainers.
He performs remotely, in collaboration with the technician in the service center, the camera recalibration on certain vehicles according to the specific requirements of the vehicle. The Technical Representative will be trained on applicable OEM software and procedures.
This role requires providing support with a high degree of customer satisfaction, technical expertise and timely resolution of all reported issues.
This role is teleworking with occasional travel to the head office.
Responsibilities
- Act as first point of contact with the network of corporate and franchised service centers that require technical support for ADAS camera recalibration
- Assume a role of content expert in camera recalibration with service centers and technical trainers
- Recommend solutions to service centers and technical trainers to complete a camera recalibration
- Identify recurring problems, document them and propose possible solutions to your immediate superior
- Communicate and encourage the use of camera recalibration best practices on any type of vehicle
- Keep a record of all incidents using the tracking system and escalate them if necessary
- Maintain current knowledge/skills in camera recalibration
- Carry out camera recalibration remotely in collaboration with the service center technician on certain vehicles following the specific requirements of the vehicle
- Manage and upload proof of vehicle manufacturer specific recalibration data
Qualifications
- DEC in administration or concentration relevant to the function
- Three to six years in customer service
- Bilingualism (French/English) both oral and written
- Knowledge of Microsoft office suite at intermediate level (Excel, WORD)
- Demonstrated ability to work with multiple software programs, databases and information sources
- Good ability to solve problems
- Very developed sense of customer service (good communicator)
- Professionalism and diplomacy
- Excellent sense of organization and priority management
- Initiative and autonomy
- Has a good analytical mind
- Great ease of understanding and learning in the field of technology
- Ease of adapting to technological changes
We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.
Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.
Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.
If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!
