Assistant Service Manager

Reporting Relationship: The Assistant Service Manager will report to the Service Manager.

Job Summary:

The Assistant Service Manager is responsible for creating and maintaining a high level of customer satisfaction as well as overseeing the Service Consultant team. This position assists with daily operations including selling, follow up, and customer retention. Additionally, the Assistant Service Manager ensures productivity and continuous improvement goals are met for Technicians. This position offers an exciting opportunity for professional with service experience to take the next step in their careers. This position is better suited for professionals with excellent communication and customer service skills as well as the ability to maintain a high level of organization in an environment with multiple distractions. A valid class 5 driver's license and transportation to and from work are also required.

Shift Details: Monday - Friday 9 AM - 6 PM

Qualifications:

• Minimum 2 years of experience as a Service Consultant is preferred
• Experience delivering the highest level of customer satisfaction in a fast-paced environment
• Strong technical knowledge and extensive practical experience in vehicle repairs is required
• Thrive in a collaborative environment, where teamwork is essential
• A desire to move forward in the Automotive Service industry
• High attention to detail with proven people management and organizational skills
• A commitment to continuous learning and professional development
• Comfortable leveraging technology for most day-to-day functions
• Proven leadership skills and ability to successfully mentor team members
• Exceptional communication skills (in person, on the phone, email, and written)
• Clear Credit and Criminal Record Check
• Valid Class 5 driver's license, clean driving record, and transportation to/from work are required

What Birchwood Can Offer You:

• Competitive compensation - in addition to salary, many roles have bonus and commission incentives that reward you for success

• Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance - with flex plan options

• RSP Matching program - Birchwood will match up to $5,000 of your regular earnings after 1 year of employment

• Employee referral bonus program - refer your friends to Birchwood and receive a referral bonus

• Career development opportunities & internal promotions

• Learning & development opportunities

• Wellness program

• Corporate discounts & group savings plan

• Volunteer program - Dollars for Doing

• Company events - Birchwood Bucks, Circle of Excellence, holiday parties

Birchwood is Manitoba’s largest automotive retailer. Our 25 franchises are in addition to four state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.

Birchwood is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: recruitment@birchwood.ca