Assistant Service Manager

Reporting Relationship: The Assistant Service Manager will report to the Service Manager.

Job Summary:

The Assistant Service Manager is responsible for creating and maintaining a high level of customer satisfaction

as well as overseeing the Service Consultant team. This position assists with daily operations including selling, follow up, and customer retention. Additionally, the Assistant Service Manager ensures productivity and continuous improvement goals are met for Technicians. This position offers an exciting opportunity for professional with service experience to take the next step in their careers. This position is better suited for professionals with excellent communication and customer service skills as well as the ability to maintain a high level of organization in an environment with multiple distractions. Valid driver's license and transportation to work are also required.

Qualifications:

• Minimum 2 years of experience as a Service Consultant is preferred
• Experience delivering the highest level of customer satisfaction in a fast-paced environment
• Strong technical knowledge and extensive practical experience in vehicle repairs is required
• Thrive in a collaborative environment, where teamwork is essential
• A desire to move forward in the Automotive Service industry
• High attention to detail with proven people management and organizational skills
• A commitment to continuous learning and professional development
• Comfortable leveraging technology for most day-to-day functions
• Proven leadership skills and ability to successfully mentor team members
• Exceptional communication skills (in person, on the phone, email, and written)
• Clear Credit and Criminal Record Check
• Valid driver's license, clean driving record, and transportation to work are required

What Birchwood Can Offer You:

• Competitive compensation - in addition to salary, many roles have bonus and commission incentives that reward you for success

• Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance - with flex plan options

• RSP Matching program - Birchwood will match up to $5,000 of your regular earnings after 1 year of employment

• Employee referral bonus program - refer your friends to Birchwood and receive a referral bonus

• Career development opportunities & internal promotions

• Learning & development opportunities

• Wellness program

• Corporate discounts & group savings plan

• Volunteer program - Dollars for Doing

• Company events - Birchwood Bucks, Circle of Excellence, holiday parties