Collision Consultant

Reporting Relationship: This position reports directly to the Customer Experience Manager.

Job Summary:

The Collision Consultant plays an integral role in delivering the highest level of service during a customer’s experience with Birchwood Collision Centre. The successful candidate will have the ability to build rapport, communicate needed repairs and costs, and follow up with customers to ensure their overall satisfaction. The Collision Consultant will manage phone inquiries, customer walk-ins and the completion of appropriate paperwork with regard to collision repair orders.

Shift Details: Monday to Friday: 8:00-5:00

Qualifications:

• Relationship expert with a demonstrated commitment to customer satisfaction

• Thrive in a collaborative environment, where teamwork is encouraged

• Completed post-secondary education in Business or related field preferred

• High attention to detail with proven time management and organizational skills

• A commitment to continuous learning and professional development

• Comfortable using technology and Microsoft applications for most day-to-day functions

• Valid Class 5 driver’s license, clean driver abstract & own transportation to and from work

What Birchwood Can Offer You:

• Competitive compensation - in addition to salary, many roles have bonus and commission incentives that reward you for success

• Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance - with flex plan options

• RSP Matching program - Birchwood will match up to $5,000 of your regular earnings after 1 year of employment

• Employee referral bonus program - refer your friends to Birchwood and receive a referral bonus

• Career development opportunities & internal promotions

• Learning & development opportunities

• Wellness program

• Corporate discounts & group savings plan

• Volunteer program - Dollars for Doing

• Company events - Birchwood Bucks, Circle of Excellence, holiday parties