Service Manager

Location: Steinbach, Manitoba

Reporting Relationship: The Service Manager reports directly to the General Manager.

Job Summary:

Reporting to the General Manager, the Service Manager is a key partner contributing to the overall success of the dealership. The successful candidate is responsible for maximizing the efficiency, revenue, and productivity in the service department to ensure the highest level of customer satisfaction. This position requires leadership experience as the Service Manager works with a team consisting of Service Consultants, Technicians, and Detailers and requires an individual with excellent customer service skills, sales experience, and organizational skills.

The Service Manager is an integral member of the management team and is required to collaborate with all stakeholders, including other departments within the dealership, to improve the overall performance and profitability of the business.

Shift Details:

Qualifications:

• Minimum 2 years of Service Management or equivalent

• Experience delivering the highest level of customer satisfaction in a fast-paced environment

• Proven leadership skills and ability to successfully mentor team members

• Strong technical knowledge and extensive practical experience in vehicle repairs is required

• Exceptional communication skills (in person, on the phone, email, and written)

• High attention to detail, proven time management, and organizational skills

• Clear Credit and Criminal Record Check

• Valid Class 5F driver’s license, and clear drivers abstract

What Birchwood Can Offer You:

• Competitive compensation - in addition to salary, many roles have bonus and commission incentives that reward you for success

• Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance - with flex plan options

• RSP Matching program - Birchwood will match up to $5,000 of your regular earnings after 1 year of employment

• Employee referral bonus program - refer your friends to Birchwood and receive a referral bonus

• Career development opportunities & internal promotions

• Learning & development opportunities

• Wellness program

• Corporate discounts & group savings plan

• Volunteer program - Dollars for Doing

• Company events - Birchwood Bucks, Circle of Excellence, holiday parties

Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to four state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.

Birchwood is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: recruitment@birchwood.ca