Description
BL UEWATER DISTRICT SCHOOL BOARD
INVITES APPLICATIONS FOR THE POSITION OF
PERMANENT CLIENT SERVICES TECHNICIAN
GROW YOUR CAREER IN BLUEWATER
As one of the area’s largest employers, Bluewater District School Board has approximately 3,000 permanent and casual employees who serve 18,500 students and families across 8,673 square kilometres within Bruce and Grey Counties on the traditional lands of the Saugeen Ojibway Nation.
Come to Bluewater to experience the trails, sandy beaches, meandering rivers, and welcoming communities. Stay to experience a progressive career path with an employer that is dedicated to providing a positive working environment, along with competitive compensation and benefits!
PERMANENT VACANCY
One (1) Permanent Full-time (1.0 FTE, 35 hours/week) Client Services Technician
Start Date: As soon as possible
Work Location: Bluewater Education Centre, Information Communications Technology Services (Hybrid work program)
Supervisor: Gary Mark, Supervisor of Information Communications Technology Service Desk
Position Summary:
The Client Service Technician provides support, assistance and training to Bluewater District School Board staff and students on using information and communication hardware and software. The purpose of the position is to ensure proper operations to enable users to accomplish administrative, business and curriculum tasks.
Duties and Responsibilities:
Liaise with, and provide training, support and assistance to end users and staff on administrative processes, computer operation and other issues including help desk requests
Develop documentation and inventory control tasks as required by the department
Develop documentation processes for administrative applications
As required liaise with third-party support and equipment/application vendors
Assess and analyze Help Desk processes
Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products
Where required analyze, install, configure, test, maintain, monitor, and troubleshoot associated applications and end user workstation software, server software and networking software products
Other related duties as assigned
Qualifications and Experience:
College Diploma in Information Technology or a related field
Assets:
3 years’ experience in a school/board familiar with school processes throughout a school year
3 years’ experience supporting the School Systems and similar role
3 years’ experience supporting hardware, customer technical support, help desk experience
ITIL processes, change management, A+ certification
Effective interpersonal skills and relationship-building skills
Strong written and oral communication skills
Strong customer service orientation
Self-motivated and directed with strong analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Experience working in a team-oriented, collaborative environment
Must have access to an automobile and valid driver’s license to meet work expectations
Job Requirements:
Eligible to work in Canada
Clean vulnerable sector police check
Clean criminal record check
Application Process:
Qualified applicants are invited to apply for this position online using Apply to Education (ATE) at https://bwdsb.simplication.com /. Applicants are asked to provide a resume, cover letter, and three professional references (with written permission to contact) as well as proof of completed post secondary education and/or certifications that are relevant to this position.
Applications will be accepted until 4:00 pm on Friday, September 27, 2024 .
All fees for the ATE application process are covered by the Bluewater District School Board.
Should applicants require assistance in registering for Apply to Education (ATE), they may contact the ATE Help Desk at 1-416-932-8866 or 1-877-900-5627.
We thank everyone for applying, however, only applicants who will be moving forward in the selection process will be contacted.
Equity
Bluewater District School Board is committed to fostering a safe and supportive learning environment for all students and staff.
Accommodation
Bluewater District School Board is committed to providing accommodations in the workplace and for candidates who have temporary or permanent disability, or who otherwise require accommodations based on the protected grounds highlighted in the Ontario Human Rights Code in respect to the recruitment and selection process.
Wellness
Bluewater District School Board is committed to providing a respectful and healthy work environment.
