Customer Strategy & Insights

Address:

This is a Hybrid, Toronto based role, mandated to provide subject matter expertise through advanced customer analytics, delivering meaningful insights and help drive business results in alignment with overall group goals.

• Provides expertise in the design, development, management, and implementation of assigned strategic initiatives from business case development through to execution.

• Acts as a trusted advisor to assigned business/group; Influences and negotiates to achieve business objectives.
• Supports the execution/delivery of accurate and efficient reporting solutions for risk, regulatory and management information to internal and external stakeholders including regulatory bodies.
• Identifies customer trends and patterns to address identified business questions; Presents findings & recommendations in a simple, clear way to drive action.

• Participates in implementation of strategic initiatives across BMO by partnering with various internal & external stakeholders as required.
• Supports the planning and execution of the change management process including simulation, validation testing and reporting requirements to evaluate the effectiveness of the new or modified strategies.
• Executes work to deliver timely, accurate, and efficient service for scheduled reporting production processes.
• Independently produces & summarizes statistical findings, draws business conclusions, and presents actionable business recommendations (e.g. Customer insights and risk management strategies/tactics).
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
• Collaborates with internal & external stakeholders to provide business context in the design, develop and implementation of programs & solutions.
• Works independently and regularly handles non-routine situations.
• Embraces broader work or expanded accountabilities that are assigned.

Qualifications:

• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Verbal & written communication skills - Expert
• Collaboration & team skills - Expert
• Storyboarding, insight development and reporting - Expert
• Analytical and problem solving skills - Expert
• Data driven decision making - In-depth/Expert

Nice to have:

• Some knowledge of data mining software/language such as SAS/SQL/Python - Willingness to learn if needed.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.