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BRP

Customer Experience Analyst, Distribution and Logistics

Saint-Jean-sur-Richelieu,QC
  • To be discussed
  • 1 position to fill as soon as possible

YOU'LL HAVE THE OPPORTUNITY TO:

  • Perform research and analysis of the processes and systems which impact the dealer experience with BRP distribution and logistics.

  • Troubleshoot specific cases raised by dealers to understand all root causes. Identify and follow up on corrective actions. Propose potential process improvements.

  • Collaborate with the customer service, OTC, 3PL and BRP distribution teams as well as the transportation team to address process gaps that impact dealer satisfaction.

  • Build reporting tools to quickly respond to dealer complaints as well as to monitor issues proactively.

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

  • At least 2 years of experience using SAP S4 and EWM, specifically sales and distribution and inventory management modules.

  • Understanding of S4 Transportation Management (TM).

  • Experience working in distribution operations as operator or analyst.

  • Experience building Snowflake and Power BI reports.

  • Autonomous, curious, analytical, able to break down issues and explain to non-experts.

  • Excellent written and verbal communication skills, in both French and English.


 ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning. 

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation - You want it, we have it:

  • Annual bonus based on the company’s financial results
  • Generous paid time away
  • Pension plan
  • Collective saving opportunities
  • Industry leading healthcare fully paid by BRP

What about some feel good perks:

  • Flexible work schedule
  • A summer schedule that varies by department and location
  • Holiday season shutdown
  • Educational resources
  • Discount on BRP products

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey. 

#LI-Hybrid

#LI-GB1


Work environment

Work environmentsBRP0
Work environmentsBRP1
Work environmentsBRP2
Work environmentsBRP3

Requirements

Level of education

undetermined

Diploma

undetermined

Work experience (years)

undetermined

Written languages

undetermined

Spoken languages

undetermined

Internal reference No.

31819