Commercial Off The Shelf (COTS) Application Specialist

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

The COTS Application Specialist configures and supports different integrated COTS applications in collaboration with IM/IT Operations and Project Management teams. They provide third level post-implementation support, to users of internal applications, as well as implementing new functionality to support business objectives and deliverables. They maintain related documentation, including but not limited to installations guides, Standard Operating Procedures (SOPs), specifications and training material, in collaboration with the Technical Writing team. They liaise with pertinent personnel (clients, IT, external vendors and contactors) to ensure that problems or inquiries are addressed promptly.

The main focus of this position will be on Human Resources Information Systems (HRIS) including Time and Attendance management. The ideal candidate should be familiar with the configuration of these types of applications as well as aligning these solutions with Human Resources (HR) policies, procedures, and union agreements.

Education, Certifications and Licenses

College diploma or certificate in Software Development, Computer Programming or a related field AND several years of experience in software development, support and maintenance

Experience

In COTS application maintenance, support and development

In time and attendance management software

In HRIS solutions

In systems analysis and data administration

In applying policies, procedures, and regulations

Competencies, Skills and Abilities

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

English or French Essential, Bilingual (English and French) an asset

Reading: Functional

Writing: Functional

Oral: Functional

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance, disability insurance and accidental death and dismemberment coverage.

Work Life Balance: A wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: Group Savings Plans.

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks: Discounts through CF One Member Appreciation.

This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.

The selection process will be done virtually.

This temporary employment is expected to end on 31 July 2026.

As soon as possible.

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. Workplace accommodation measures are available to all candidates identifying a need during the selection process.