Front Desk Clerk

CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and banking discounts and customized financial services. At Canadian Forces Morale and Welfare Services (CFMWS), we love what we do. And we live it too.

With 700 rooms and a maximum occupancy of 900, some of our guests are just passing through, while others may stay for up to one year. This is no ordinary hotel operation. We are providing a service to the Canadian Armed Forces population, who are living, working and studying while staying with us.

Under the supervision of Front Desk Supervisor, the Front Desk Clerk maintain an inventory of vacancies, reservations and room assignments. They register arriving guests and assign rooms. They answer enquiries regarding hotel services and registration, provide information about services available in the community and respond to guests' complaints. They compile and check daily record sheets, guest accounts, receipts and vouchers. They operate a cash register, debit and credit card swipe system and electronic door key system, and present statements of charges to departing guests and receive payment.

Education, Certifications and Licenses

High School Diploma

Experience

Experience in hotel reservations systems
Experience in cash handling
Experience in phone systems
Experience in providing customer service

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

English Essential

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance, disability insurance and accidental death and dismemberment coverage.

Work Life Balance: A wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks: Discounts through CF One Member Appreciation.

This is an on-site position with an assigned work location.

As soon as possible

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. Workplace accommodation measures are available to all candidates identifying a need during the selection process.