IM/IT Senior Business Analyst

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

Reporting to: Senior Manager, IM/IT Products

Overview: The Senior Business Analyst will be part of digital product team supporting SISIP Financial's digital transformation. As an IM/IT Senior Business Analyst, you develop information management and information technology (IM/IT) solutions for SISIP Financial's client and advisor applications by documenting business objectives, user requirements, technical specifications and statements of work. You research and evaluate business and technical requirements, and participate in the development of technology roadmaps. You provide subject matter expertise on fintech and insurtech industry trends and standards

The IM/IT Senior Business Analyst prepares feasibility studies, business cases, and cost-benefit analysis, and provides recommendations on build-versus-buy options. You liaise with colleagues to develop system designs and project plans, functional specifications, technical specifications and testing plans. You review the usability of solutions prior to development and redesign business processes, if required.

This is an expert role, working with a team, where you will exercise your knowledge and skills daily. If you are passionate about technology and want to be part of a team who is becoming the orchestrator of digital innovation, this is the opportunity for you.

Education, Certifications and Licenses

College diploma or certificate in Business Administration, Computer Engineering, Computer Science, Mathematics or a related field

Experience

In Microsoft Dynamics 365 implementation, upgrades and customization.

In Microsoft Dynamics 365 (Sales, Customer Service and Customer Engagement)

In finance and insurance industry technologies

In business process Analysis, system implementation and CRM solutions

In developing functional specifications, use cases and process flow diagrams.

In collaborating with diverse stakeholders (technical and non-technical) to gather define and prioritize requirements.

In requirement and scope management - writing requirements in DevOps, developing acceptance criteria

in working closely with developers and technical teams to ensure proper configuration

In Conducting user acceptance testing (UAT), troubleshooting, and issue resolution.

In identifying gaps and opportunities for system enhancements.

In providing ongoing support and training to end users.

In scope and change management

In technical documentation

In creating technical presentations

In application integration and delivery challenges

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership

English or French essential, Bilingual (English and French) an asset

Reading: Advanced

Writing: Functional

Oral: Advanced

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance, disability insurance and accidental death and dismemberment coverage.

Work Life Balance: A wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks: Discounts through CF One Member Appreciation.

This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.

This is a two-year term position.

The selection process will take place virtually.

As soon as possible

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. Workplace accommodation measures are available to all candidates identifying a need during the selection process.