Operations Manager (Programs/Services)

CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and banking discounts and customized financial services. At Canadian Forces Morale and Welfare Services (CFMWS), we love what we do. And we live it too.

Are you ready to take the lead and drive innovation? Do you excel in confronting challenges directly and thrive in a team environment? As an Operations Manager (Programs/Services) at CFMWS within our Personnel Support Programs (PSP) team, you will be at the helm of our operational efficiency, spearheading strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes to nurturing a commitment to outstanding customer service, you will be instrumental in delivering programs and services to your clients - members of the Canadian Armed Forces and their families.

As an Operations Manager (Programs/Services), you are a strategic business planner, adept at crafting budgets, fundraising, and overseeing both revenues and expenses. You will work with your team to ensure the Military Service Club (Mess) and Health Promotion programs run smoothly. Should operational issues happen, your swift intervention will identify and apply necessary solutions. You need to be adaptable and able to pivot quickly when the needs of your clients change.

Should the need arise to boost engagement, organize or market an event, you will leap into action, formulating business and marketing strategies. As a leader, you recognize the importance of communication for success and will cultivate effective dialogue within your team while adeptly handling any conflicts that emerge.

If you have a customer-centric mindset, are autonomous, adaptable, and maintain a constant focus on the business, we invite you to become a part of our team!

Education, Certifications and Licenses

Bachelor’s degree in Business Administration, Commerce, or Recreation/Sports Administration or a related field AND some years of experience in a related field

Experience

In planning, coordinating and managing business operations

In applying policies, procedures, regulations, and applicable legislation

In preparing marketing strategies

In business planning

In managing facilities

In personnel administration

In budget administration

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

English Essential

Reading: Advanced

Writing: Functional

Oral: Advanced

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance, disability insurance and accidental death and dismemberment coverage.

Work Life Balance: A wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Tuition Assistance Program and Advanced Learning Program, payment of professional association memberships, online learning opportunities and second language training.

Perks: Discounts through CF One Member Appreciation.

This is an on-site position with an assigned work location.

If there are no qualified local candidates, internal candidates may be eligible for relocation benefits.

Keep our Canadian Armed Forces operationally ready and their families and military community healthy as part of the team at Personnel Support Programs.

Personnel Support Programs contributes to the operational readiness of our Canadian Armed Forces through the provision of fitness, sports, recreation and health promotion programs to military communities across Canada and members while on deployment.

January 13 2025

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. Workplace accommodation measures are available to all candidates identifying a need during the selection process.