Pro shop attendant

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

Since its inception, Hylands Golf Club has matured into a top-quality golf facility that offers a full range of service and amenities to its 1200 members and their guests. A true jewel among Canadian Forces golf facilities, Hylands continues to host numerous regional, national and international events. As part of CFMWS, our mandate is to provide affordable golf to our local military personnel and their families.

As a Pro Shop Attendant, your role is at the heart of our golf operations. Under the guidance of the Manager, Golf Operations, you will be the first touchpoint for our guests, greeting them warmly, answering inquiries and advising on golf course conditions and regulations. Using our advanced booking system, you will expertly arrange tee times, making sure our guests' experiences are seamless from the outset.

Your role extends to the commercial aspect of our operations, as you will handle sales transactions for daily green fees, equipment rentals and Pro Shop merchandise. With precision and integrity, you will manage cash deposits, perform refunds, and process returns.

Your focus on service also means maintaining the highest standards for our equipment and facilities. This includes washing range balls, ensuring adequate supplies for the next day's play, cleaning and storing golf clubs and preparing golf carts to meet our guests' needs.

As an Attendant, you will also engage directly with our guests by distributing golf clubs, assisting with loading golf bags, managing rental equipment, and clearly explaining our borrowing procedures. If you are passionate about customer service and the game of golf, this is a role where you can truly make your mark!

Education, Certifications and Licenses

An acceptable combination of education, training, and experience

And

Valid Driver's Licence

Experience

In merchandising, marketing and display set-up

In using a Point of Sale (POS) system

In using general office equipment

In cash handling

In serving alcoholic and non-alcoholic drinks, as required

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

Bilingual (English and French) Essential

Reading: None

Writing: None

Oral: Functional

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.

Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks: Discounts through CF One Member Appreciation.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

This is an on-site position with an assigned work location.

This is a seasonal position. The anticipated annual season is April - October.

This unionized position is open to all interested parties. Preference will be granted in accordance with the Collective Agreement for the UFCW local 175 bargaining unit for CFMWS Category I employees at CFSG Ottawa-Gatineau.

28 April 2025

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.