Travel Assistant

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

Under the supervision of Travel Services Manager, the Travel Assistant initiates TravelXpert claim for travelers. They book, confirm and record all flight through AMEX for NPF personnel. They book, confirm and record hotel/accommodation reservations for NPF personnel. They ensure accurate file management and reporting. In addition, they assist with set up of accommodation for participants, facilities, catering, special needs requirements, audio-visual equipment for national, regional or divisional conferences.

Education, Certifications and Licenses

College diploma or certificate in Tourism and Travel, Office Administration, or a related field AND some years of experience in Tourism and Travel or a related field

Experience

In organizing and planning for travel services

In providing travel information to clients regarding destinations, transportation and accommodation

In office administration

In maintaining filing systems

In data entry, data manipulation, record-keeping and retrieval techniques

In travel booking solutions such as SAP Concur, an asset

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

English or French Essential, Bilingual (English and French) an asset

Reading: Functional

Writing: Functional

Oral: Functional

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance, disability insurance and accidental death and dismemberment coverage.

Work Life Balance: A wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: Group Savings Plans.

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks: Discounts through CF One Member Appreciation.

This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.

Interviews will be conducted in person.

This is a temporary position with an anticipated start date of 18 May 2025 and end date of 28 June 2026.

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. Workplace accommodation measures are available to all candidates identifying a need during the selection process.