Assistant Manager, Contract Administration

At CWB, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by:

• Putting people first and building relationships with intention

• Seeking out and embracing new ideas

• Believing that how we do things is as important as what we do

Everyday flexibility. Hybrid work environments. Collaborative connections.

Location: Winnipeg, MB.

Working within our Contract Administration team, the Assistant Manager, Contract Administration will be responsible to assure customer, stakeholder & shareholder value through supervision of contract changes and post collection efforts, maximizing recoveries while collection costs and losses are minimized. They will be accountable for enforcement of contract agreements while maintaining a customer centric approach.

• Provides general supervision and training of various teams within the Contract Administration (Collections Hub and/or Repossession and/or Debt Enforcement) in achieving team and department goals, and desired business results while maintaining a customer centric approach.

• Monitor, report and provide feedback pertaining to individual and team performance metrics and other measured statistics.

• Provide subject matter expertise on contract administration, repossession and contract enforcement matters to internal stakeholders.

• Maintains current knowledge of collection strategies, trends, industry best practices, repossession processes, contract enforcement laws and ever changing federal/provincial regulations/legislation.

• Handles escalated customer requests and transactions, resourceful, exercising judgment to identify, diagnose and solve complicated problems.

Execution:

• Implement departmental policies and procedures.

• Assist with establishing departmental performance, objectives and measures.

• Support the Manager, Contract Administration with recruitment activities, including onboarding.

• Follow up with employee action plans to closely identify any performance gaps

• Ensure all Human Resource reporting functions are completed accurately and in a timely manner as required (i.e. performance reviews, training records, etc.).

• Build the team’s skills and capabilities to deliver superior customer service.

Coaching & Leadership:

• Provide leadership, mentorship, guidance and coaching to team members.

• Conduct regular one-on-one coaching sessions.

• Communicate job expectations; plan, monitor and review job contributions. Acknowledge and reward employees.

• Coach and lead employees, monitoring and managing performance, develop performance plans, set and review goals on an individual basis, and coach employees on their career development.

• Provide training for development of employees to meet established customer service standards.

• 2-3 years of previous experience in collections/administration.

• Post-secondary diploma/degree in related field of study or an equivalent combination of education and experience.

• Knowledge of federal/provincial regulations/legislation pertaining to collection of accounts receivables and contract management.

• Experience with account receivable systems, processes and reporting tools.

• Experience in human resources and performance management.

• Ability to work autonomously in a fast-paced/multi-task environment with ever changing deadlines and competing priorities.

• Capability to build and maintain strong relationships with stakeholders.

• Strong communication and conflict resolution skills.

• Ability to promote and lead organizational change.

• Ability to resolve problems, logically, efficiently and cost effectively.

Your success is our obsession! And our award-winning culture & benefits back it up.

Proudly recognized by Great Place to Work® in 2024 as one of Canada’s top 50 Best Workplaces & member of Waterstone Human Capital’s Most Admired Corporate CulturesTM Hall of Fame.

• Wellness matters. We offer an award-winning benefits package that includes:

  • hybrid work environments

  • everyday flexibility

  • company-funded health coverage

  • health care spending account

  • a flexible wellness program

  • generous time-away options to unplug, rest & recover.

• Career development. We commit to our employees’ development and help them reach their professional goals with:

  • organization wide coaching services

  • mentorship

  • education support & training programs.

• Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.

#LI-AI1

As an equitable employer, CWB Financial Group is committed to providing a safe and inclusive environment where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require accommodation during any part of the recruitment or selection process, please reach out.

* Position closes at 12:01am on the close date identified below.